apnTech a small but growing digital marketing and software firm in Anaheim, CA. We are 5 star rated on Indeed and Glassdoor. apTech places a solid focus on atmosphere and climate. No negativity or drama is allowed in the office. We are looking for an energetic, responsible, accountable person to be a member of our team. We strive in creating a challenging but rewarding career for years to come.

The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person’s competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, the person in this position will need direction, training and support. The position will generally be task oriented, requiring someone with a conservative, careful, and cautious approach to work.

JOB CHARACTERISTICS Unambiguous work direction Completing tasks from start to finish Concern for getting work done on time and correctly Extremely task-oriented. High standards of quality and accuracy Adhering to established guidelines and procedures Requires high degree of information gathering before making decision Must be comfortable in making decisions in area of specialty or expertise Reserved, factual, formal and sincere communication Look to management for direction in areas outside of expertise Strong follow-through on delegated tasks and assignments Following established policies and procedures and expects other to do the same Leads by example: is the technical expert in the area and does work required of subordinates

Great to Have:
· Minimum two years Call center experience.
· Background in Retention, Collections, Customer service or Sales
· Initiate and maintain positive customer experiences and relationships
· Respond to basic inquiries regarding apnTech products and services.
· Resolve routine customer concerns with pre-defined solutions
· Handle customer inquiries that could require data entry changes
· Previous SEO, Listings optimization, Yext, Advicelocal a plus
· Must be ON TIME and PRESENT every day. You are 1 of 1 in this department so tardiness and absenteeism will not be tolerated.

*** You will feel the energy as you walk into our location with state of the art Everything! ***

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Sanitized, face mask provided, temperature checks

Work Location: One location

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