At Alpine SnowGuards, we recognize the value that our Customer Service Team brings to our company. If you are passionate about working with customers, easily understand mechanical concepts, and are an excellent communicator, this is the perfect position for you! As a CS Team member, you have the opportunity to build stronger experiences and lasting relationships with our customers through responsive and comprehensive assistance.

Alpine SnowGuards is a 100% employee-owned company and snow guard manufacturer located in Morrisville, VT. When you join the Alpine team, you will enjoy a comfortable and friendly working environment, competitive wages, excellent health care benefits, paid time off, and the opportunity to financially benefit from the company's growth and strong profit margins.

Job Responsibilities:

• Develop and maintain a thorough knowledge of the companies products and pricing structure.
• Handle incoming customer calls and emails.
• Prepare and send sales quotes to customer, after reviewing for accuracy and completeness.
• Handle and resolve customer questions, including supervisor when necessary.
• Follow-up on sales quotes.
• Answers technical support phone calls and emails on a variety of topics, including product specifications, warranties, installation, and use.

Job Qualifications:

• High school diploma or equivalent.
• Working knowledge of the roofing industry is preferred, not required.
• Excellent English verbal and written communication skills.
• Good working knowledge of Microsoft Office programs.
• Good basic math skills.
• Ability to multi-task in this fast-paced environment.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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