Ace Handyman Services is a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Office Assistant/Customer Service to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a full-time role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

• Competitive pay ranging from $15 per hour
• Performance bonuses
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job ResponsibilitiesAs an Office Assistant/Customer Service, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Utilizing our dispatching & schedule management software to co-ordinate craftsmen and projects
• Returning customers calls as needed and following up with past customers
• Performing paperwork and administrative duties
• Assist in solving operational logistics to ensure a smooth customer journey
• Collecting, checking and collating receipts from craftsmen
• Reconciling receipts against bank statements
• Collating time sheets for craftsmen and preparation for payroll
• Liaison between our office and the Ace Hardware stores in our territory - involves occasional travel (large territory: Owings, MD to Cambridge, MD)

Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong customer service and administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Must be reliable and dependable, and have reliable transport. Must have a valid driver's license and clean driving record. Job is part-time, 8am-12:30p Monday through Friday
Specific qualifications for the role include:

• High school diploma or GED
• 1+ years of customer service and/or administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Great multitasking and prioritization skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• Customer-facing experience, a plus

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.