Position: Call Agent

Location: Sharonville, OH-45241

Fulltime job

Relevant Experience

• Minimum 1 year of experience in Contact Centre
• Retail Banking knowledge is preferrable.

Technical/Functional Skills

• Excellent verbal/Language skills
• Active Listening
• Oral Comprehension
• Oral Expression
• Interacting with Computers
• Ability to understand, interpret and follow set procedures
• Ensure SLA / KPI compliant

Experience Required

• Overall, 4 Years (Including 1 Years’ experience in Calling)

Roles & Responsibilities

• Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.
• Perform research on Client applications/systems to evaluate status of pending requests
• Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
• Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.

Education

• Minimum High School Diploma

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Sharonville, OH 45241: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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