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Customer Service Representative #111834

Customer Service Representative #111834

Contemporary Staffing Solutions

Devens, MA

Job ID : 2f6f6942476b373656766455587a6f3537513d3d

Job Description :

Customer Service Representative
Seeking a Customer Service Representative for our client in Devens, MAAs the Customer Service Representative, you will primarily be responsible for interacting with customers via phone, fax and email to provide information in response to general inquiries, resolving issues, and handling requests. This temporary-to-hire role offers 19.50/HR
Responsibilities of the Customer Service Representative Include:
  • Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
  • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
  • Scheduling delivery appointments and handle re-consignments
  • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
  • Ensuring the accurate billing of shipments
  • Compiling and delivering custom reports; performing daily audits of reports
  • Documenting all customer interactions for follow up and record keeping purposes

Requirements:

  • 1 year of prior customer service experience
  • SAP experience required
  • Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
  • Ability to prioritize tasks and meet deadlines
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website:www.ContemporaryStaffing.com.


#IND1

Company Details :

Name : Contemporary Staffing Solutions

CEO : Steve Pearson | Tom Verratti

Headquarter : Mount Laurel, NJ

Revenue : $100 to $500 million (USD)

Size : 1001 to 5000 Employees

Type : Company - Private

Primary Industry : HR Consulting

Sector Name : Human Resources & Staffing

Year Founded : 1994

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Details

: Devens, MA

: 19.5 USD HOURLY

: Today

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