Intricon is a medical device manufacturer is committed to satisfying the needs of our stakeholders by providing products that, through continual improvement, meet requirements, are delivered on time, and provide superior market value through continuous margin improvements. All employees are responsible and accountable to perform their duties to the quality standards of the company and maintain the effectiveness of our quality management system.

Customer Service Representative

The Customer Service Representative is responsible for processing and tracking sales orders for customers. A large aspect of this position is maintaining positive customer relationships and ensuring accurate data entry.

Duties and Responsibilities:

1. Entering sales order details accurately into E1
2. Follow up with customers on pending sales orders.
3. Obtain customer acknowledgements on sales orders
4. Track sales order changes and communicate changes to customers
5. Process customer complaints with Quality Department and follow up as needed to resolve complaints
6. Support sales and other internal department requests
7. Correct missing data and update data in CRM as needed
8. Develop and maintain cross department relationships
9. Other duties may be assigned.

Qualifications:

· Minimal 2 years of experience with Customer service experience
· Must be able to write an effective, understandable business letter
· communicate clearly in person or over the phone.
· Must be able to speak before individuals or groups in a sales capacity.
· Must be able to work independently as well as on a team and understand and implement correct problem-solving actions.
· Knowledge of Internet software; Manufacturing software; Spreadsheet software and Word Processing software.
· Employee must frequently lift and/or move up to 10 pounds.

Benefits of Employment

We offer our full-time employees a full benefits package that includes: Vacation, Holiday Pay, Medical, Dental, Life, 401(k), Short and Long-Term Disability and Flexible Benefit Plan.

Intricon is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location

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