Primal Kitchen's customer service goal is to ensure our customer’s every need is met so that they are happy, satisfied lifelong customers. We are looking for a highly trained communicator with a passion for health, wellness, and nutrition to better serve our customers.

As a Customer Service Representative (CSR), you will provide product information and resolve questions, concerns, and/or issues that the customer might face, while maintaining a positive, empathetic and professional attitude at all times.

RESPONSIBILITIES/DUTIES:

● Assist with customer inquiries, account information and/or complaints via email, online chat, and phone

● Build sustainable relationships and loyalty with customers through open and interactive communication

● Follow communication procedures, guidelines, and policies

● Troubleshoot errors related to order processing and subscriptions

● Process returns and refunds

● Process sample requests submitted by our Sales and Marketing departments

● Knowledgeable of product information

● Assist with online customer reviews

● Track and trend customer issues and complaints to share with QA

MINIMUM QUALIFICATIONS: The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position.

· An Associate degree or 2 year(s) progressively responsible related experience.

· 1-2 years minimum experience in a position within a related field.

· Experience using MS Office and Google G-Suite required, specifically Excel and Google Sheets

• Experience with an ERP system is highly preferred but not required

· Systems we use - GMAIL, Shopify, SAP/MTE, ShipStation, Basecamp, knowledge of Gorgias would be a plus!

SKILLS/KNOWLEDGE:

● Excellent verbal, written and presentation skills

● Ability to interact effectively at all levels and across diverse cultures

● Ability to analyze complex data and develop innovative recommendations and solutions

● Excellent planning, organizing, and project management skills

● Ability to be an effective team member and manage various projects

● Ability to assist in facilitating progressive change

● Ability to navigate multiple platforms and programs.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location

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