Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

Responsibilities:

We are looking for a Customer Service Representative to join our team. In this role, you will serve as the single point of ownership for dealership product issues, ensuring their concerns are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

- Handle incoming calls and emails from internal and external customers

- Assist our customers by gathering information and learning about their needs and expectations

- Resolve customer issues and help with further research when additional troubleshooting is needed

- Continuous education in professional development and product training

Requirements:

• Previous customer service experience preferred

• Strong written and verbal communication skills

• Ability to think critically, analytically, and problem solve

• Ability to work in a team environment

Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Type: Full-time

Work Location: One location

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