For over 20 years, Evolv has focused on providing merchants with merchant services solutions such as credit/debit card acceptance, cash discounting, POS terminals, check processing, and digital marketing. Evolv partners with several Financial Institutions, associations, and sales groups to provide their clientele with top-of-the-line merchant service solutions.

Evolv is seeking a Financial Customer Service Representative at our Newburgh, Indiana location. The role of the Financial Customer Service Representative demands constant focus and commitment to the customer experience, with an above-average ability to facilitate requests from all communication channels. Our needs demand representatives who possess skills using email and telephone-related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professionally and technically.

Required Duties and Responsibilities:

· Provide customer assistance related to billing, statement, or other transaction-related inquiries

· Analyze and resolve first level customer problems and issues within standard set time frames

· Serve as primary receiver and responder of our customer service email and inbound calls (estimated 30 emails and inbound calls/daily)

· Utilize multiple software and web-based systems, including our internal CRM, processing platform reporting tools, reseller back offices, etc.

· Participate in ongoing product and services training

· Assessment of merchant processing statements

· Serve as primary for outbound customer welcome calls and welcome emails

· Working hours (M-F, 9-6 PM CST)

· Other duties as assigned

Qualifications:

· Minimum two-year’s experience in customer service

· Must have a typing proficiency of at minimum 30 WPM

· Must have a passion for problem-solving and working with customers by phone and email

· Able to craft clear and concise business correspondence via email

· Strong analytical, organization, and planning skills

· Ability to adapt to change in a dynamic industry and work in a fast-paced environment

· Knowledge of PC/Windows/Internet-related technologies; knowledge and experience working with MS Outlook, Word, and Excel

· Must demonstrate an ability to learn new and customized software/web-based applications

· Financial services experience, reconciliation experience, a plus

Job Benefits:

· On the job training programs

· Medical, Dental and Vision Insurance (available after 90 days)

· IRA program (available after 180 days)

· Casual business dress code

· Internal training system with procedures and coursework for extended learning

· Excellent location near highways

· Frequent luncheons and Holiday celebrations

· Annual Sales Summit- Bally’s

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Offices are cleaned daily. Restricted access to the office building.

Ability to commute/relocate:

• Newburgh, IN 47630: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

ohsreunions.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ohsreunions.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ohsreunions.com is the ideal place to find your next job.