Company -RCN

POSITION SUMMARY: As a Part-Time Front Counter Representative, you are primarily responsible for responding to customers’ needs when they visit the RCN Payment Center in Washington, DC. Incumbent must have the ability to work independently with little supervision.

PRINCIPAL DUTIES AND RESPONSIBILITIES: • Accept customer payments, enter into ICOMS, and provide customers with receipts. • Maintain cash drawer and compile deposits • Balance cash receipts daily; reconcile payments • Accept returned customer equipment • Swap customer equipment • Reconcile Technician ID for equipment tracking purposes • Process adjustments where appropriate and as necessary • Research and resolve customer billing issues • Research and resolve “missing payment” issues related to local office payments • Reschedule work orders for customers • Schedule SROs and trouble calls for customers (varies by market location) • Make upgrades and downgrades to existing customers’ accounts (varies by market) • Apply on-time guarantee as necessary • Provide customer education where necessary • Upsell customers on products and services where appropriate • Promote current marketing and sales activities with customers • Respond to escalated issues and problems • Flexibility to commute to two locations. Performs other duties as required and assigned.

Functional Knowledge • Working knowledge of ICOMS, Gmail, Excel. • Ability to handle cash. • Ability to read, write, and perform basic arithmetic. • Solid understanding of all RCN products and services. • Up-to-date on current product offerings, promotions, and policies. • Ability to remain calm and courteous when interacting with prospective and existing customers. • Strong interpersonal and verbal communication skills. • Maintain punctual and reliable work habits and job attendance. • Close attention to detail. • Critical thinking skills. • Problem solving skills. Excellent customer service skills. Technical competence. Education and Experience • High School Diploma or Equivalent. Two years previous experience. • Customer service experience preferred. • Cash handling experience preferred.

RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Education

• High School or better in General Studies or related field

Skills

• Professionalism
• Customer Service

• Self-Starter

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)