Location: 200 Park New York, New York - Hybrid work arrangement. (In office 3 days per week. Remote 2 days per week.)

Role Value Proposition:

The MetLife Corporate Systems - Global Compliance IT team is looking for a Functional Analyst to join an Agile delivery team building and deploying systems across the enterprise. You will partner with key stakeholders to understand business needs and deliver technical solutions. You will collaborate closely with the Scrum Lead, Product Owner, and ART Leadership. You will have the opportunity to work on a wide variety of systems used globally by MetLife associates and lines of business.

Key Responsibilities:

• 
  Participate in discovery sessions to observe, document, and validate business processes and capture key insights. Perform gap analysis and recommend solutions.
• Elicit, analyze, document functional requirements and rules.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
• Design and create conversational experiences utterances, intents and entities
• Train the artificial intelligence by reviewing responses and providing consistent feedback
• Prepare technical user manuals, system configuration documents and other technical reports.
• Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.

Essential Business Experience and Technical Skills:

Required:

• Associates Degree in Information Systems/Computer Science or related field
• 3+ years of hands-on relevant experience (functional analyst or business systems analyst)
• Experience creating requirements documentation: Use Cases, Features, & User Stories
• Experience performing data analysis (queries, excel, other tools)
• Experience in agile/scrum methodologies
• Problem analysis & resolution experience
• Excellent verbal and written communication skills with focused attention to details, time/task management skills; ability to establish strong relationships.

Preferred:

• Bachelors Degree in Information Systems/Computer Science or related field
• 5+ years overall experience
• Working knowledge of AzDo, Jira or similar tool
• Experience working with global software development teams and third-party vendors
• Knowledge of Target Process
• Experienced in DevOps principles
• SAFe Agile or Scrum certification
• Experience with PowerApps / Power BI
• Knowledge of compliance technology is a plus (Actimize, Fiserv, Oracle WatchList Screening, Star Compliance,etc,)

Business Category:
Global Technology & Operations

Number of Openings:
1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $80,900 to $107,900. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including health benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 129505