Front desk agents are the face of the hotel. They are the first ones to greet business associates, guests, patients, etc. The front desk job is an important job, because the impression one has about a particular place will depend on interaction one had with the front desk official. A rude, haughty front desk official will spoil one's impression about the place entirely. Thus, the primary role of a front desk official is to present the organization in the best possible manner. Front desk job description or receptionist job description will vary from one industry to another.

In general, all front desk agents will have to welcome and assist customers and clientele. For this they are required to have excellent communication skills, pleasant personality and should love interacting with people. They should also have basic mathematics and computer operation skills, as their job will also involve maintaining records and data on the computer. Good telephone etiquette and email etiquette are also required.

They should also have some basic conflict resolution skills, so as to handle difficult customers in the most professional manner. Depending on how well the executive can do this tactfully, he or she can be called an efficient front desk agent. Clients are bound to have complaints and some may even spearhead conflicts. Others may behave rudely and refuse to make payments. At such times, a front desk agent has deal tactfully, without getting agitated or jeopardizing the company name. These skills cannot be acquired at any college or teaching program, but has to be emanate from within a person.

Besides etiquette, a front desk executive must keep his or her work space clean and organized. A sloppy desk will send the wrong vibes to the clients. Front desk executives also need to be alert and sharp when it comes to their client's details. They have to know their clients by name and should also keep an eagle's eye on the visitors visiting the hotel. In case of any felony, the front desk executive is the one who can help the cops with small important details.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: In person

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