Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Work strategically and pro-actively with management to align operational needs with HR policies, guidelines, legal requirements, and best practices. Focus on employee relations investigations and conflict resolution, coaching management on legal compliance and HR procedures, recruiting strategy and metrics, efficient new hire on-boarding and integration, and ensuring accuracy and timeliness of all documentation and administration of employee data changes.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Manage all aspects of the aligned portfolio to ensure that employment practices follow all government and EEOC policies, procedures, and regulations. Provide direction and education to HR staff to develop department goals, and processes.
• Educate managers on changes to existing policies and/or processes. Coordinate the completion of all necessary on-boarding and integration materials and documentation for all new hires, rehires, transfers, and promotions.
• Run weekly report of HR list and rectify any identified error(s). Process all HRIS requests on Workdays. Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, also ensure timely enrollment of benefits is completed by new hires within 30 days of hire.
• Ensure timely termination of employees who have separated from the organization.
• Employee Relations: Provide focused level employee relations support, including complex issues such as layoffs, terminations, harassment or discrimination complaints, and employee performance improvement plans.

Additional Responsibilities

• Review/Approve employee letters of offer, transfer, or promotion, and verify terminations/changes are accurately entered employees’ profiles.
• Discuss non-WDR wage changes with Compensation. Supply all necessary documentation. Proof-read submissions for accuracy.
• Provide local approval for requests for benefit programs, including tuition reimbursement, leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing.
• Ensure current job descriptions are assigned on each employee's record and updated as necessary and as notified by managers. Ensure affected employees receive new job descriptions once approved.
• Ensure timely communication of training requirements for new hires, promotions, and transfers. Conduct training classes when requested.
• Coach managers and leaders on the implications of transferring/promoting/demoting employees from one position to another, regarding wages, benefits, performance expectations, timelines, HRIS actions, and any costs that may result from such a decision.
• Provide confidential guidance/referrals to employees in need of counseling on such matters as, work performance, grief, etc.
• Serve as Lead for resolution of complaints and grievances, and conduct comprehensive investigations. Provide needed employee data on legal responses to charges and/or complaints. Brief and discuss all employee relations complaints and investigations with appropriate Regional Office or division executive management on a timely and ongoing basis. Maintain accurate and comprehensive records of all investigations and resulting conclusions. Communicate results to affected employees and managers. Note ongoing complaint trends and suggest policy changes or clarifications.
• Lead the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws. Communicate ServiceSource’s policies and procedures consistently, clearly, and objectively.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• A Bachelor's degree in human resources or a related discipline and a minimum of six years of human resources related experience showing a progression to increased responsibility are required. Four years of human resources related work experience may substitute for a bachelor’s degree.
• Prior supervisory experience required.
• Ability to obtain HR certification preferred.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Ability and willingness to travel to locations within North Carolina for site visits.

Knowledge, Skills, and Abilities

• In depth knowledge of human resources laws and corresponding compliance requirements required including; FLSA, FMLA, SCA, COBRA, EEO/AAPs, ERISA, and HIPAA.
• Communicate in a confident, clear, and professional manner, verbally and in written communications.
• Inspire, coach, and lead a team.
• Conduct all work with a high sense of confidentiality, accuracy, and professionalism.
• Work effectively in a fast-paced work environment.
• Communicate with executives and senior leadership.
• Strong computer skills including proficiency with Microsoft Office software, specifically Word and Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee is occasionally required to walk and sit. The employee will need to walk within an office setting. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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