Job Description-Client Services Ambassador/ Great learning opportunity!

Job Title-Client Services Ambassador/ Bilingual in Spanish/Portuguese a plus

Location: Alexandria VA

Language: Bilingual in English, Spanish and or Portuguese

About the Company:

Hayman-Woodward is growing! We are a global exclusive immigration services organization, which believes no bureaucratic boundaries or obstacles should exist for individuals and companies who seek to invest and thrive on an international scale. In this increasingly interconnected world, global mobility is essential for those who seek to become true global citizens. HAYMAN-WOODWARD’s global structure allows its clients to identify optimal business opportunities in the markets and countries in which they choose to live and invest.

Job Summary: Do you love to learn? We are growing! Apply today to join a dynamic team!

Hayman-Woodward Client Services Ambassadors are responsible for managing Client Relationships within the case management process and client expectations. Creating an exceptional experience with each and every client is a must! They serve as the liaison between Hayman-Woodward internal customers and clients to ensure the needs of the clients are met. An average day for a Client Services Specialist will include review, procedural documents and case management steps of all levels of complexity are adhered to. Serves as liaison with document process owners, Attorneys and Case Managers to ensure we create an exceptional experience for each and every client! This position will receive on the job training.

Duties and Responsibilities:

• Reviews Case Management steps and process to ensure all are adhered to.
• Interface regularly with case managers and colleagues to discuss case status and or issues.
• Creates expectations with clients & priorities and ensures clients are notified about case updates.
• Reviews and updates client document files.
• Files correspondence and legal documents in office filing system.
• Ensures proper indexing and approval on all case packets.
• Performs Quality Control on all documents
• Confer with clients about action items and important deadlines.

Core Competencies

• Problem Solving/Analysis
• Detail Oriented
• Avid Learner
• Team Player
• Excellent verbal and written communication
• Takes the Initiative
• Innovation
• Business Acumen
• Time/Priority/Project Management
• Fluent in English/Spanish or Portuguese (Bilingual)
• Project Management

Qualifications & Experience of Our Ideal Candidate

Experience with managing client expectations

Project management and time management skills

Proficient/very strong computer skills in Windows-based software products such as Word, Excel, Email, and PowerPoint

An understanding of Electronic Client/document Management Systems

Knowledge of records management principles including issues relating to the management of business records in paper and electronic formats

Proven experience being proactive and problem solver

Ability to manage multiple priorities

Quick to learn new skills

Proven experience in completing and exceeding deadlines

Career Experience in the following:

Experience in the Immigration and or Legal Services preferred

Education

B.S. in Business or service related field

Job Type: Full-time/ Flexible schedule

EEOC: We are an equal opportunity employer

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Client/Customer Service: 3 years (Required)

Language:

• Portuguese (Required)

Work Location: One location

ohsreunions.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ohsreunions.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ohsreunions.com is the ideal place to find your next job.