ABOUT TRUST RISK MANAGEMENT SERVICES, INC. (“TRMS”)

TRMS is a Program Administrator managing insurance programs for professional individuals, groups, and associations. Our core programs are Professional Liability, Directors and Officers, and Business Office Insurance coverage. We are licensed in all 50 states and the District of Columbia.

We are a team of professionals experienced in program development, administration, underwriting, accounting, and customer service. We excel at processing large transaction volumes while maintaining superior customer service.

Our history of successful relationships with clients and insurance carriers exemplifies the efficacy of our systems and services.

SUMMARY

Responsible for providing efficient policy administrative support and excellent insurance customer service to our policyholders and potential customers. Familiarity with state specific guidelines and procedures. Ability to enter data with a high level of accuracy. Promptly investigate and respond to all customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promptly accept an average of 30-40 daily inbound calls from policyholders and potential customers
• Process customer requests in accordance with established policies and procedures
• Enters detailed electronic notes of customer interactions in the database (details of inquiries, complaints, actions taken)
• Follow through on internal investigation of pending issues (underwriting, claims) and provide rapid response and disposition to customer
• Effectively handle daily data entry of individual renewal policies
• Provide product education to market other Trust products
• Provide timely feedback to leadership team regarding systems issues or customer concerns
• Handle specific tasks as trained: Process VOIs, emails, return mail, data entry of new business applications, installment payments, individual versus group policy underwriting, etc.
• Other responsibilities may be assigned based on company need, training and skill level

QUALIFICATIONS AND EXPERIENCE

• High school diploma or equivalent
• Maryland Property and Casualty License (required)
• 1-2 years of experience in an insurance environment with customer interaction
• Demonstrated superior customer service skills (friendly, courteous and helpful)
• Strong critical thinking, analytical and problem-solving skills
• Strong orientation to detail, ability to work with others in a team environment
• Excellent communication and interpersonal skills
• Occasional weekend travel for exhibit
• Computer proficiency – including but not limited to MS Office (Word, Excel), Outlook, Internet Explorer, Google Chrome
• Ability to communicate and interact with all organizational levels

STANDARDS OF PERFORMANCE

• Professional representation of TRMS.
• Job knowledge/timely, accurate and efficient performance.
• Adherence to TRMS policies and procedures.
• Promotes and ensures the highest level of quality member Service is provided to all members.
• Confidentiality of all records.
• Timeliness of meeting regulatory guidelines.
• Compliance of regulatory requirements.
• Success in meeting individual, departmental, and corporate goals.

SUPERVISORY RESPONSIBILTIES

• No

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is onsite in our Rockville, Maryland office with potential for hybrid work after successfully completing training.
• General office environment with low noise levels.

BENEFITS

• Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, service anniversary bonuses, recognition program, employee referral program, tuition reimbursement, gym reimbursement and employee activities.

DIVERSITY, EQUITY AND INCLUSION

TRMS is committed to sustaining a diverse community with a work environment that is welcoming, respectful, and encouraging to all. TRMS fosters a culture of inclusion that celebrates and cultivates diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, age, national origin, socioeconomic status, religion, ability, culture, and experience. 

EEO STATEMENT

TRMS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Rockville, MD 20850: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Maryland Property and Casualty license (Required)

Work Location: One location

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