As the IT Operations Analyst – Infrastructure, you will assist with the support, maintenance, and improvement of the Kellogg Infrastructure. This will include server, network, database, storage, backup, and Data Center globally. You will be working with the broader IT organization to align the infrastructure initiatives across multiple groups, stakeholders, and regions.

You will be tracking and monitoring of IT Services usage, KPIs, SLAs and other quality metrics to ensure in scope infrastructure and network services compliancy. Working with business to eliminate/minimize any impact of infrastructure operations including planned maintenance, restoring services, project implementations.

This role ideally would like to have 1-2 days onsite in Naperville, IL.

This role reports to the Senior Manager of IT.

HERE’S A TASTE OF WHAT YOU’LL BE DOING

• Partner with Security team, EUC team and 3rd party vendors to ensure patching and vulnerability compliance in all infrastructure & workplace areas, including reporting and handling any exception processes. Partner with Design & Delivery teams to ensure a smooth transition of projects for support purposes.
• Identifying infrastructure improvements and updates opportunities by working with cross functional teams to keep our IT solutions relevant to the business.
• Assist leading critical incidents calls and directing SMEs to drive resolution with urgency, involving vendors, escalating as needed and communicating to leadership.
• Provide IT Audit reports and perform/coordinate remediation actions, adhering to all policies, procedures and standards (including platform security, change management, monitoring).
• Assist managing 3rd party vendors, MSP’s and other IT teams to ensure the delivery of quality solutions and service.

YOUR RECIPE FOR SUCCESS

• Experience with patch and vulnerability management and related tools.
• Strong technical knowledge of Infrastructure services: Unix/Linux, VMware ESX, Windows Server, AWS, Network, Storage, Backup, Database and Data Center.
• Reporting, Documentation and Analytical skills along with great Customer Experience focus.
• Demonstrated ability to independently identify, analyze, communicate, and resolve issues.
• Experience managing and interacting with vendors and MSP’s.

WHAT’S NEXT

After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview.

If we can help you with a reasonable accommodation throughout the application or hiring process, please USA.Recruitment@kellogg.com.

This role takes part in Locate for Your Day, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.

ABOUT KELLOGG COMPANY

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link.

Let’s create the future of food,

Kellogg Recruitment

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