Indiana Health Centers, Inc. is a Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Indiana. We provide high-quality, affordable, patient-centered medical, dental, and behavioral health care to those who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.indianahealthonline.org.

IHC at Kokomo seeks a full-time Office Manager. This is a salaried position with benefits.

The Office Manager contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring the front office staff and processes operate efficiently and effectively to ensure that clients are well cared for and the whole clinic runs smoothly. The Office Manager functions in a management and supervisory role to train and manage staff, develop procedures and systems for front office processes and ensure that the front office staff and processes interface effectively with the rest of the staff and services offered at the clinic. The Office Manager’s work has a major impact on day-to-day operation of the clinic, with substantial responsibility for decisions and final recommendations.

Job duties include, but are not limited to:*

• Orients and trains staff on procedures, equipment and customer service skills.
• Performs job reviews and provides ongoing staff development.
• Negotiates and resolves problems for clients or staff.
• Ensures smooth interface of front office with clients, clinic staff, providers and visitors.
• Supervises and participates in determination of client eligibility for program or other assistance.
• Supervises staff responsible for daily client service documentation (daily packet).
• Models a team approach to work relationships and tasks.
• Analyze work flow and implement process improvements where necessary.
• Prioritize, organize tasks and time, and follow up and assist staff in prioritizing and organizing their tasks and time.
• Demonstrate knowledge of effective office management skills and broad administrative oversight skills

Qualifications
Associates Degree in related field with bachelor’s degree preferred. Two (2) years prior experience in health insurance or in billing and collection, preferably in the health care field, including at least one (1) year of management or supervisory experience. Experience can substitute for education. Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, eCW, etc.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Experience:

• Management: 1 year (Required)

Work Location: One location

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