Job Summary:

QTC seeks a senior level Operations Director to oversee the Veteran Affairs Operations. This individual will manage the analysis of business processes to evaluate, formulate, refine, and develop Lean Six Sigma (LSS) workflows and reports in coordination with ever changing contractual and customer requirements in concert with the VP of Operations and other Senior Leaders. In addition, this individual will develop written transition, communication, strategy, statistical, and operational plans for operational improvements, business enhancements, and customer communications as required for the VA Operations (VAO) business line.

Essential Duties and Responsibilities:

• Responsible for the national success of direct report regional teams for timely case/report and quality activities
• Prepares and manages statistical reports on operational Key Performance Indicators (KPI)
• Partners with VP of Operations and other Senior Leaders to develop written transition, communication, strategy, statistical, and operational plans for operational improvements, business enhancements, and customer communications as required for the VA Operations (VAO) business line
• Includes interface with subcontractors and business partners to ensure long-term business success
• Participates with other senior leaders to develop and grow subcontractor relationships for scheduling success across the nation
• Ensures operational teams are meeting expectations through effective daily, weekly, and monthly business rhythms to coordinate business and risk mitigation efforts for operational success
• Analyzes and assesses operational trends and prepares weekly risk mitigation reports and recommendations in advance of emerging performance deficiencies to meet business and contractual goals
• Conducts sensitive investigations and prepares reports according to findings for senior management or human resources as required
• Projects human capital needs through continued statistical and operational analysis using forecasting tools
• Collects, analyzes, and reports on regular intervals on all data related to case/report and quality activities
• Collaborates with other operational leaders to determine necessary improvements
• Develops policies and procedures and workflows in coordination with department leaders to ensure cost effectiveness, timeliness, quality and customer service goals are met
• Plans and maintains national project management oversight impacting all VAO case/report and quality activities and reports progress to senior leaders no less than monthly
• Solicits input from others and transitions concepts into strategic, tangible plans, products, and services
• Works closely and partners senior leaders to include Clinical Services (CLS) and Front End leaders for comprehensive operational solutions

Competencies:

• Proven ability to design and articulate business plans/models, program design, and implementation plans
• Proven record of decision-making and plan development with the ability to exercise leadership and move others to action
• Proven record of risk mitigation for operational success
• Proven ability to analyze a business situation quickly from many perspectives and to create well-reasoned solutions
• Must be a conceptual thinker, able to recognize problems from few or subtle clues and be innately comfortable with complexity
• Must be able to foster strong working relationships and build credibility quickly at all levels of the organization while creating a partnership atmosphere with internal and external resources while achieving/exceeding key operating objectives
• Must be able to balance risk taking and judgment and be aggressive and confident with a winning attitude
• Must be a professional of unquestionable integrity, credibility, and character who has demonstrated high moral and ethical behavior at all times
• Less than or equal to 25% travel required

Education and/or Experience: (includes certificate & licenses)

• An undergraduate degree or equivalent experience is required with 15 years of professional experience. Undergraduate focus should be in business or Health Services
• MBA or equivalent continued education is preferred with an emphasis in health, financial, statistics, or project management and 10 years of professional experience
• Minimum 14 years of progressive leadership responsibility with most recent position at a Senior Management Level in a fast paced healthcare environment
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Military background preferred

Pay and Benefits:

Salary range: $141,000 - $198,000

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Experience

• 14 year(s): Progressive leadership responsibility with most recent position at a Senior Management Level in a fast paced healthcare environment.

Education

• Bachelors or better in Health Administration or related field

• Masters or better in Business Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)