Job description

What is Newrest:

English Video-https://www.youtube.com/watch?v=mEDc-iTEM6w

Español Video-https://www.youtube.com/watch?v=cBajr1tgr7o

Company Website: https://www.newrest.eu/

COMPENSATION: TBD based on experience

JOB DESCRIPTION

Newrest is looking for an experienced Operations Manager to join our SLC team. This individual has full operational, fiscal, and human resource responsibility for one or more departments of the unit. The department managers that fall under the responsibility of the Operations Manager report to him/her. This individual sets the tone for the culture of the unit and ensures that team members accomplish the work and treats them equitably and respectfully. This individual provides the vision and motivation for the department(s) to improve recruitment and retention efforts. This individual consistently looks for ways to improve the operations and flow and maintains the quality and safety Newrest standards. This individual’s leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

ESSENTIAL FUNCTIONS

Leadership and Management

• Infuse the Newrest culture throughout the facility through the management team and by example
• Hold managers accountable for meeting expectations and KPI’s
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Hold managers accountable for all expectations

Operations/Logistics

• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPI’s according to customer requirements and KPI standards.
• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

Finances

• Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

Quality and Safety

• Ensure that all processes conform to the customer and Newrest specifications
• Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)
• Investigate and complete incidents/accidents documentation
• Enforce safety processes and legal requirements for all processes

Human Resources

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bacherlors in Operations Management, Business Management, or related field.
• 7-10 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees

QUALIFICATIONS

• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Ability to effectively handle conflict and de-escalate emotional charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strategic thinker with creative and excellent problem solving and decision-making skills
• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors
• Ability to work evenings, weekends, and holidays, when necessary
• Must be fluent in English
• Ability to speak Spanish or French is a strong asset

Employee Benefits & Incentives:

• Free Company Provided Breakfast and Lunch
• Medical (including HSA), Dental, Vision Insurance, & Life Insurance
• Voluntary Short-Term & Long-Term Disability
• 401(k) Matching
• $20,000 Basic Life Insurance (Paid by Newrest)
• Paid Time Off
• Parental Leave
• $300 Referral Program Bonus
• $200 Employee of the Month Bonus
• $500 Employee & Leader of the Year Bonus
• Sign-On, SIDA, & Ramp Safety Bonuses (if applicable)
• Succession Planning in Support Internal Promotions
• Stepped increases for Supervisors (6 months & 1 year)
• Paid Medical, Dental, & Vision Insurance for Managers
• Bonuses for Managers
• Paid Benefits for Managers

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your expected salary range?
• Do you have a Bachelors in Operations Management, Business Management, or a related field? If yes, please explain.
• Do you meet the minimum requirement of 7-10 years’ experience in inflight catering or airport hub environm250+ exempt level employees? If yes, please explain.

Work Location: One location

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