What is the opportunity?

As an Operations Manager in the Account Transfer team, you will lead and manage a department with time sensitive, complex and/or highly specialized processes related to Account Transfers. You will work closely with Financial Advisors and Counterparty Bank/Broker-Dealers. Participating in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. This role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments.

What will you do?

• Lead and manage a team of 5-10 professionals to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism. Align oneself with the organization’s values, communicate a clear vision of the future, empower team members to do their job and act as a positive role model for others
• Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk. Provide training, coaching, recognition, and development for the department members, fostering teamwork and planning for succession
• Keep abreast of industry regulations, trends, and technologies. Serve as a principal source for decision making, using business knowledge, and exercising proper judgment
• Establish and maintain credible, professional relationships with clients, internal business lines and external vendors. Solicit and respond to their feedback and gain commitment and support. Review, design, and implement new processes and procedures to increase department efficiency, reduce expense and risk, or enrich service
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance. Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent OR 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 2+ years demonstrated and sound managerial experience leading and managing a team

Nice-to-have

• Ability to effectively hire, train, lead and provide work direction to others
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands
• Advanced customer service skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business