Quality Control Manager – Mortgage Servicing/Loan Origination

This position is open to candidates in the following areas in Georgia: Greensboro, Watkinsville, Atlanta, Savannah

Overview:

Under the general direction of the Chief Compliance & Risk Officer, the QC Manager – Mortgage Servicing/Loan Origination is responsible for conduct of quality control testing and reporting for servicing performed by the bank’s sub-servicer for mortgage servicing of mortgages sold to Fannie Mae with servicing retained. Responsibilities also include supervision of the loan origination quality assurance function and staff and for improvements to that process to enhance both efficiency and effectiveness of those reviews.

Responsibilities:

Mortgage Servicing Quality Control

· Develop, implement, and execute a mortgage servicing quality control program in accordance with Bank policy and agency/investor standards

• Conduct analysis of identified defects in the servicing QC program to understand the root cause & provide early warning of problem areas in order that corrective action is taken to avoid unnecessary risk or expense. Work with management and sub-servicer to develop effective corrective Action Plans that will reduce or eliminate material defects identified in the QC reviews.
• Prepare and deliver reporting on quality control results to both management and executive level audiences, including the Board of Directors.
• Assist in internal, agency and/or investor audits.
• Engage and provide appropriate oversight of third-party service providers performing quality control review functions.
• Evaluate 3rd party tools available to assist and improve quality of reviews on an ongoing basis.
• Stay abreast of mortgage servicing quality control best practices and regulatory requirements and make adjustments to the Mortgage Servicing QC Program as applicable.

Loan Origination Quality Control

• Work with established staff and quality control checklists to enhance and improve the overall effectiveness and efficiency of the loan origination QC process.
• Ensure critical origination defects are corrected in a timely manner.
• Conduct analysis of identified defects in the origination QC process to understand root causes and provide early warning of problem areas or trends that need corrective action. Work with management on effective action plans to respond to identified QC defects.
• Provide timely reporting to management on results of all QC reviews.
• Stay abreast of origination quality control best practices and make adjustments to the BankSouth Loan Origination QC Program as applicable

General

• Promote effective communication with business partners to achieve optimum feedback and improve the value of the recommended actions to the business managers.

· Is responsible for the overall direction of any subordinate staff. Participates in interviewing, hiring, and training activities. Plans, assigns, and directs work activities, addresses complaints, and resolves problems.

· Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.

· Performs other duties as assigned.

Key Results Areas:

· Satisfactory regulatory review of Internal Audit and Internal Controls examination areas.

· Timely completion of annual audit plan.

· All appropriate information is reported to Audit Committee

· All FDICIA Internal Control documentation requirements met in a timely manner.

Experience & Education:

Bachelor’s degree in Accounting, Business Administration, or related field or equivalent related experience. Must have at least five years of progressively increasing responsibilities in a banking or mortgage environment with particular emphasis in compliance, risk management, audit, and/or quality control review.

Required Knowledge, Skills, Abilities:

Must have excellent analytical skills, including the ability to identify and define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations. Deep understanding of agency/investor requirements for servicing quality control. Strong knowledge of loan origination practices. Strong analytical skills and demonstrated decision-making ability. Able to collaborate with others in a team setting in a fast-paced environment. Able to rapidly adapt to changing information, conditions, and/or unexpected opportunities. Excellent written and verbal communications skills and ability to interact with all levels of employees, management, and board of directors. Must have good project management and time management skills with the ability to effectively handle multiple assignments with minimal supervision while meeting departmental performance measures. Ability to operate a personal computer and related software. Demonstrated leadership ability and ability to exercise discretion and tactful handling of sensitive and confidential issues.

Other Requirements:

Satisfactorily complete all required compliance training and compliance with all laws and regulations that apply based on the scope of this position.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions:

Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

Scope:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Greensboro, GA 30642

ohsreunions.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ohsreunions.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ohsreunions.com is the ideal place to find your next job.