• Coordinating patient care.

• Assuring x-ray rooms are polished and stocked with proper supplies.

• Welcoming patients and their support members upon arrival at the Radiology area.

• Is empathetic.

• Has excellent communication skills.

• Can adapt to change.

• Is always energetic.

• Can critically think and problem solve for patients’ best interests.

Responsibilities:

• Provides a wide variety of patient services and assistance.
• Greets patient/families upon arrival to the Radiology area.
• Escorts patient to the appropriate x-ray room and assists patient with gowns, assists in moving patient on and off x-ray table.
• Ensures physical comfort and safety of the patient.
• Maintains patient flow to maximize productivity of unit.
• Assures x-ray rooms are clean and equipped with appropriate supplies and equipment for each patient.
• Reviews x-ray requisition and computer exam forms to determine type of x-ray required.
• Utilizes CCF orders systems to place transport orders from radiology to floor and unit.
• Notifies transport of patient that radiology will bring to the department or return to the floor and unit.
• Reports to Supervisor immediately on: backlog of patients or problems encountered with equipment, patients and personnel.
• Performs clerical functions.
• Processes orders in radiology information system that include scheduling and tracking exams and films.
• Processes downtime orders and transport orders in the CCF electronic orders system.
• Assists staff with patient related duties, moving and assisting patient to all areas as needed. Assists patient with activity of daily living.
• Performs routine duties related to patient care such as assisting with bedpans or in the washroom. Assures patients safety and comfort.
• Observes patients for medical status and potential need of nursing care, physician care, oxygen, etc. and quickly obtains proper assistance.
• Performs courier functions as assigned.
• Takes films to appropriate area for film library processing and delivers films to requesting areas.
• Transports specimens to lab for processing.
• Delivers charts as needed.
• Established and maintains friendly and cooperative relations with those contacted in the course of work.
• Other duties as assigned.

Education:

• High school or equivalent.

Certifications:

• None required.

Complexity of Work:

• Excellent customer service skills to interact with patients, families, physicians and staff.
• Ability to understand and follow written instructions.
• Requires good verbal communication skills to interact with patients.

Work Experience:

• Minimum one year related experience in physician office, hospital or clinic setting involving patient care or established excellence in direct customer service.

Physical Requirements:

• Requires standing and walking for extended periods of time; must lift and carry items weighting up to 50 pounds.
• Ability to assist with positioning and transporting patients, i.e., pushing beds, stretchers and wheelchairs.
• Requires the ability to maneuver equipment and motor coordination to operate equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.