Pawn and Retail Sales Clerk
About us

Santa Monica Jewelry & Loan is family owned and operated. The team always puts the customer first. We specialize in making confidential loans on merchandise other shops pass on.

At Santa Monica Jewelry & Loan, we strive to be both an invaluable service to those who need a loan in addition to providing collectors with a definitive location for hard-to-find valuables. We apply modern-day business practices to an age-old profession.

Since 1987, we have been the area's No. 1 pawnbroker by offering top-notch customer service. Our staff is knowledgeable, friendly and professional, and our location is always clean and tidy.

We are seeking a Pawn And Retail Sales Clerk to provide excellent customer service and become an integral part of our team! You will be responsible for providing confidential loans to customers, as well as purchase and selling products and merchandise, in a retail setting. We will train you on everything you need to know to thrive and succeed at this position.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Strong negotiation skills
• Team Player
• Bi-lingual is a plus

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Santa Monica, CA 90401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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