Job Description

ROVER SECURITY GUARD SUPERVISOR, Portland Oregon

NIGHT SHIFT – 40 hours per week, overtime eligible

The role is a critical one. A supervisor is responsible for overseeing the work of other team members, coaching on performance, resolving issues, and serving as a link between subordinates and upper management.

The ideal candidate will be a competent individual who will be able to motivate, guide, and train employees. A supervisor will be well-versed in security standard operating procedures and safety protocols under the role's responsibility and will be results-driven and focused.

The goal is to ensure that operations are carried out productively to ensure account profitability and sustainable growth.

Key Responsibilities:

· Conduct inspections and assign duties and tasks to employees and inspect work for completion.

· Prepare and review all required paperwork such as schedules, rosters, time sheets, and incident and accident reports.

· Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success.

· Establish relationships with customers by visiting key contacts on a regular basis to assure the highest quality of service.

· Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.

· Document customer contacts and concerns on an on-going basis and assist with follow through to assure issues are resolved.

· Strives constantly to promote the safety and well-being of the employees, clients and guests.

· Maintains safety procedures by enduring and distributing equipment and supplies accordingly.

· Work locations due to “call off”

Role Skills and Requirements

· Preferred at least 4 years of public safety or security experience and 2 years of security management/supervision experience.

· Exceptional customer service and interpersonal skills.

· Knowledgeable in all aspects of hotel security including handling primary security tasks, responding to emergencies, preparing incident reports, reviewing CCTV footage, etc.

· Proficient in preparing work schedules, reviewing timesheets, MS Office and security software applications.

· Knowledge of occupational hazards, safety precautions, hazardous materials, and proper ways to perform the assigned duties.

· Effective in managing and leading a team of professional hotel security officers.

· Ability to understand and submit reports to manager.

· Capable of performing repetitive motions for extensive amounts of time.

· Able to walk long distances and stand for long periods of time.

· Must be able to work independently or with a partner.

· Capable of lifting, bending, stooping, pushing & pulling heavy loads.

· Must be able to lift and/or carry thirty (30) to forty-five (45) pounds.

· Possess active DPSST Oregon Security License.

· Availability to work weekends, holidays, and overtime.

· Must be flexible to work any shift based on the operational needs of client.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

Job Type: Full Time.

Salary: $23.00 per hour, overtime eligible

United Service Companies, Inc. and its various affiliated companies (collectively "USC") is committed to providing equal opportunity to all qualified employees and applicants. USC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, covered military service status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other characteristic protected under applicable federal, state or local law. USC further strictly prohibits retaliation against any person for reporting discrimination or harassment, or for participating in a discrimination or harassment investigation. Our policies apply to all aspects of the employment relationship, including without limitation recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.

PSID 7490

Job Type: Full-time

Pay: $23.00 per hour

Experience level:

• 4 years

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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