Job Overview:

• Answer phones
• Speak with customers with updating on current repairs, scheduling, etc
• Speak with technicians regarding repairs
• Monitoring repair orders
• Excellent Customer Service

Duties and Responsibilities:

• Follow processes set forth to allow for efficient work
• Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base
• Take notes & enter digitally
• Keep up with schedules & relay info pertaining to said schedules
• Duty & responsibility to want to learn this industry to better serve our clientele

Skills and Qualifications:

• Phone skills
• Computer skills
• Organizational skills
• Good communication skills
• Ability to work alone & as a team
• Problem solving skills
• Intelligently & calmly maneuver a fast-paced environment
• Ability to follow up & follow through with tasks
• Multi-task
• Multi-lingual is a plus, but not required
• Previous auto or truck service experience preferred

Pay and Benefits:

• Paid Time off – 80 Hours in the first year
• Medical, Dental, Vision, Short and Long-Term Disability Insurance
• 401K with Employer match
• $50,000 company paid Life Insurance Policy
• Uniforms provided, cleaned & repaired at no charge
• Work Boot allowance
• Safety glasses allowance
• Friendly team-oriented work environment
• Paid training

Truck Country® / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• breakdown: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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