Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has a suburb opportunity for a Sr. Product Consultant Telehealth! This position can be home based.

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 4/01/2026.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

\#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.org.

Responsibilities

This individual will be responsible for leading the development of telehealth content, learning programs, and products as part of a 3-year grant. This position will actively collaborate with a cross-functional project teams as well as engage with subject matter experts, organizations, and developers from around the world. The Product Manager will provide direction for the design and development, revision, fiscal management, and quality standards for assigned content and products by (1) working with a project manager to develop project plans, proposals, and procedures; (2) leading the development and production from start to finish; (3) collaborating with American Heart Association staff, volunteers and paid resources; (4) maintaining fiscal oversight and adherence to established budgets; and (5) ongoing evaluation and revisions for the life of the product.

• Collaborates with the Project Manager, Program Manager, and Marketing, to define project scope, establish product requirements, draft contracts, and design the development plan
• Develops an understanding of the intended audience, science, instructional strategy, and modes of delivery for assigned products. Learns about current user needs and product issues. Demonstrates an understanding of the reasoning behind key policies, practices, and procedures and applies such to content as appropriate
• Leads project teams in the evaluation, curation, and/or creation of content and product assets that are relevant, valid, and accurate to an industry or topic for a given portfolio of products. Inclusive of the development of multimedia deliverables and assets (e.g., videos, e-learning modules, simulation scenarios, books/e-books, apps, websites, etc.) for assigned programs and products
• Ensures content and deliverables meet the identified learning objectives, course description, and instructional strategy, and does not compromise the fidelity of the core learning. Ensures content does not compromise the integrity, intent, or the fidelity of the Association Guidelines for CPR and ECC, ASA Guidelines, ACC/American Heart Association Guidelines, or the core science (applicable science)
• Leads validation of products through beta and pilot tests, coordinates reviews and the collection of feedback, facilitates determination and implementation of changes, and confirms accurate implementation of edits or changes. Manages testing of prototypes throughout development
• Coordinates and collaborates with Science & Medicine Advisors, Subject Matter Experts, foreign scientific authority, and the project team to achieve approval and signoff of content and product
• Reviews and triages issues and potential errors or recommendations for the content or product received from the field. Works with technical staff to troubleshoot problems reported by users
• Ensures project team adherence to a general product development process and established timelines used across the department and develops sub-processes for project-specific tasks as needed
• Proactively collaborates across project teams to ensure products efficacy and consistently forms productive and collaborative partnerships with team members and stakeholders at all levels Effectively uses informal authority to direct, influence, and motivate others. Solicits and acts on feedback to improve relationships and mission impact
• Liaises with and fosters relationships with applicable and related science committees and external agencies / organizations

Qualifications

• Bachelor’s degree or equivalent work experience
• Five (5) – Eight (8) years of proven experience
• Validated skills and direct participation in the development of scientific, technical, or medical content, including experience working with subject matter experts and formal review process
• Experience leading program/product development projects
• Experience developing eLearning and other digital products that meet accessibility requirements. Validated ability to deliver complex eLearning modules on schedule
• Project management experience
• Instructional design experience
• Healthcare background preferred; required for candidates who will work with advanced healthcare content
• High level of detail orientation, without losing sight of the broader vision
• Ability to make a timely decision while considering multiple factors and opinions
• Ability to travel up to 20% local and overnight stay

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

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The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities

Location US-TX-Dallas

Posted Date 7 days ago (3/2/2023 12:17 PM)

Requisition ID 2023-10165

Job Category Health Strategies

Position Type Full Time

Location: TX-Dallas