General Summary
Provides customer service and technical support to Internet customers. Researches complex Internet problems and issues to determine solutions. Updates customer Internet account information as appropriate.

Essential Job Functions:

• Provides technical support to Internet customers by answering phone calls, gathering relevant information, and troubleshooting to resolve problems and issues as they arise.
• Research complex Internet problems and issues to determine solutions.
• Updates customer Internet account information as appropriate.
• May perform special Internet-related projects as requested.
• Performs all other related duties as assigned by management.

Knowledge, Skills and Abilities:

• Knowledge of computer operating systems.
• Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
• Knowledge of company policies and procedures.
• Knowledge of computer hardware and software.
• Knowledge of company products and services.
• Skill in operating various networking equipment including switches, modems, routers, etc.
• Skill in operating various office equipment such as personal computer, printer, fax machine and telephone system.
• Skill in problem solving and resolution.
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to pay close attention to detail.
• Ability to read and interpret technical documents.

Education and Experience:

• High school diploma or equivalent plus one to two years of specialized training in computer sciences.
• One to two years’ experience in Internet customer service also required.

Physical Requirements:

• Seeing: Must be able to read computer screen and various reports.
• Hearing: Must be able to hear well enough to communicate with employees and industry contacts.
• Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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