Technical Support Engineer
Technical Support Engineer
Tek Experts
Indianapolis, IN
Job ID : 2f6f694246554c3856764656587a303437673d3d
Job Description :
Revolutionize tech support with the biggest names in tech.
Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That’s why we’re looking for people who love technology and want to gain experience to grow as IT professionals. We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers.
This position will be located in Indianapolis, Indiana
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps
- Escalate complex or atypical cases to higher-level technical support as needed
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes
- Proven work experience with technical/IT or technical proficiency is required.
- Passion for solving complex technical issues.
- Customer-centered individual who takes initiative and exceeds expectations.
- Professional fluency in English is essential, both written and spoken.
What we offer you:
- Compensation for this position ranges from $18 – $19/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including but not limited to education, work experience, certifications, etc
- Personal and professional growth and promotion opportunities
- Diverse global team of supportive and passionate colleagues
- Opportunities to earn industry-standard certifications
- Medical, dental, and vision insurance
Company Details :
Name : Tek Experts
CEO : Steve Heffron
Headquarter : Colorado Springs, CO
Revenue : Unknown / Non-Applicable
Size : 5001 to 10000 Employees
Type : Company - Private
Primary Industry : Information Technology Support Services
Sector Name : Information Technology
Year Founded : 2010
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Details
: Indianapolis, IN
: 18 - 19 USD HOURLY
: 225 days ago
