Who We Are:

We are honored to be named a Top Workplace by the Detroit Free Press for five consecutive years! Here at KL&A, we love what we do and believe that our employees are our greatest asset which is why we search for the best and brightest (and perhaps the most caffeinated) of the bunch. This is why our employees have the opportunity to work in an environment of their choosing: whether in the dynamic office environment, in your PJ bottoms at home, or a combination of the two.

KL&A is an IT consulting firm that knocks the socks off our clients. We work closely with organizations across the United States to develop creative business solutions through project & program management and custom software applications so they can focus on what’s most important…their mission.

Who You Are:

The pioneer in you seeks out opportunities others may find daunting. Being a part of something new and ambiguous doesn’t scare you, it motivates you. You thrive in an environment where your versatility can shine. You can easily switch from one task to another and draw on your technical, consultative, and business analysis experience. You’re able to develop and implement process improvements utilizing both technology and change management principles to support the client’s requirements. You relish the challenge of creating cohesive solutions for multiple projects simultaneously. You're able to understand the project's immediate needs, as well as visualize its evolution to design something that can grow with the client's business. You enjoy building relationships and becoming a trusted business partner to your clients, finding joy in making their lives easier. You don’t sweat the small stuff and going with the flow is your forte. You’ve mastered the art of teamwork, but flourish as a solo artist when the work demands it.

About the Role:

As the Atlassian Administrator, you’ll be a part of building a practice within the KL&A organization that partners with clients to design solutions that address their goals. Day-to-day, you’ll live and breathe Atlassian: implementing, configuring, and customizing instances of Jira and Confluence based on client requirements. You will leverage a variety of project and change management methodologies to support the client's overall change process and collaborate with an internal team to design and plan the implementation of recommended solutions. You’ll spend time demoing applications and solutions to stakeholders in various stages of product adoption and advise clients on best practices within the Atlassian ecosystem such as Jira, Confluence, and Marketplace Apps. You’ll provide front-end Atlassian administration and support our clients’ configurations. You will establish and maintain successful client relationships, allowing you to recommend solutions, anticipate and mitigate risks, and manage project scope.

Required Skills & Experience:

• Must be legally authorized to work in the US without a current or future need for visa sponsorship
• Hands-on experience implementing, integrating, maintaining, configuring, and customizing instances of Jira Cloud, Jira Service Management (JSM), Jira Software, Jira Work Management (JWM), and Confluence
• Hands-on experience developing custom configuration and automation for Jira and Confluence, such as Jira workflows, schemes, custom fields, screens, notifications, permissions, queues etc.
• Experience in installing, configuring, and rolling-out key marketplace applications, such as Tempo, EazyBI, etc.
• Knowledge of Jira Data Center setup and configuration
• Knowledge of various working practices (Agile/Waterfall/ITSM/ESM) and how to apply them
• Experience working with external clients to understand their business processes and requirements to design functional solutions
• Understanding of change management concepts and other ITIL practices
• Understanding of business analysis process concepts and how business needs drive the implementation approach to solutions
• Experience creating and maintaining process maps, flowcharts, and similar artifacts to explain and design processes
• Experience effectively conveying information to audiences of all skill levels
• Proficient in MS Office
• Must be self-motivated with a desire and drive to continuously learn and grow as a professional and as an individual
• Strong emotional intelligence and interpersonal skills
• Must have excellent verbal and written communication skills (English) with the ability to build relationships with internal and external stakeholders
• Willingness to work on site with the client on an as-needed basis.
• Hold a current Atlassian Certification (ACP)

Bonus Skills:

• Bachelor’s Degree or higher
• Experience as a Business Analyst, Technical Analyst or System Analyst
• Experience developing statements of work, formal/informal communications, technical reports, and proposals
• Experience managing change in a technical environment
• Experience developing with APIs
• Experience writing custom scripts for Jira
• Previous software development experience
• Previous data analysis/SQL query experience
• Prior experience within the government domain

Compensation & Perks:

• Competitive salaries with bonus potential
• Three (3) weeks of paid vacation (prorated for first year)
• 40 days of paid sick time (prorated for first year)
• Paid parental leave
• Family building assistance (adoption reimbursement, IVF counseling, etc.)
• 401(k) with immediate employer match
• Workspace Customization Bonus
• Ongoing education and training reimbursement
• Employee recruiting incentives
• Monthly communication reimbursement
• Premium healthcare insurance, including medical, dental, and vision for individuals, families, and domestic partners
• Flexible Spending Accounts for dependent care and medical care
• Employer-paid group long-term disability and group life insurance
• Voluntary insurance options, such as pet, critical illness, AD&D, and life.
• Awesome co-workers!

Work Environment

Since the COVID-19 pandemic forced most of us to work remotely, KL&A has embraced the new flexible scheduling that was one of the microscopic lights at the end of the isolated tunnel. As a result, we are conducting all interviews virtually (get your Zoom background ready.) New employees have the option of being onboarded into a virtual, in-person, or hybrid work schedule and are provided the tools they need to begin employment successfully, regardless of location.

Kunz, Leigh & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kunz, Leigh & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Kunz, Leigh & Associates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kunz, Leigh & Associates’ employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: Up to $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status? (i.e. H1-B Visa Status)
• What is your salary expectation?
• Do you currently hold an Atlassian certification?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Experience:

• custom configuration and automation for Jira and Confluence: 1 year (Required)

Work Location: Remote

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