Who We Are:

Are you interested in joining a goal-oriented team with a lucrative bonus plan?

Account Management Resources (AMR) manages and resolves delinquent accounts for commercial and governmental entities. AMR partners with organizations to provide third-party debt collection services for medical, municipal, educational, and governmental entities.

Account Management Resources customers are in the business of helping others. As an extension of the customer’s operations, AMR takes a consumer-centric, service-oriented, approach when recovering past due accounts.

AMR’s goals are to bring a new level of professionalism and a structured, process-oriented approach to traditional debt collection practices. As a Lean Six Sigma operation, we take pride in creating efficiencies for consumer and customers.

Who We’re Looking For

We are looking for someone who is goal oriented and comfortable leading AMR’s recovery team. The Recovery Manager is responsible for the strategic leadership of the recovery team to meet daily, monthly, and annual production goals by fostering an environment in which employees are motivated to perform at the highest levels.

On a Typical Day, You’ll

• 
  Execute and contribute to strategies for the Recovery team to meet and sustain performance to hit the company's weekly, monthly and annual collection targets.
• Provide day-to-day work direction to the recovery staff.
• Produce and analyze daily and monthly productivity reports related to those goals.
• Conduct regular reviews of employee performance versus their goals and provide feedback and coaching for improvement.
• Conduct team and individual skill building training sessions with team members on topics such as FDCPA, collection techniques and practices, state and federal compliance, etc.
• Coordinate with the Trainer to update and change training materials.
• Act as back-up for team leads to deal with escalated calls, settlement responses, etc.
• Monitor the status and inventory in all ques.
• Perform additional related tasks and projects as required and assigned.

Stuff You Should Know

This position supervises the Recovery Specialists and is responsible for the overall direction, coordination, and evaluation of these positions. Performs supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Required Skills & Abilities

• Steadfast commitment to exceptional customer service
• Sound judgment, impeccable integrity, ability to safeguard confidential information
• Highly organized and focused on delivering results in fast-paced deadline-driven environment
• Resilient, passionate and performance-driven; high standards of accountability
• Recognizes the value of working with and contributing to a team environment and has capacity to work independently
• Strong knowledge of debt collection core levers and operations, and hungry to dive into leveraging that knowledge to execute and deliver on existing and future strategies.
• Intermediate computer skills and knowledge of entire Microsoft Office Suite.
• Excellent verbal, written, presentation and interpersonal skills
• Effective and efficient time manager – concentrates efforts on the most appropriate priorities
• Reassured and comfortable working with co-workers at all levels, including senior management
• Skillful communicator; possess ability to adapt communication styles to target audiences

Experience

• 
  Bachelor’s degree in business-related area; experience will be considered in lieu of degree.
• 2-4 years of experience demonstrating knowledge, skills and abilities required to perform the job.
• Extensive knowledge of collection laws required.
• Extensive knowledge of HIPAA required.

Okay, But What Are the Perks

• Paid time off as well as paid holidays.
• Floating Holiday and Volunteer Time Off
• Christmas bonus
• Benefits
• CMR is a 3-year (2020-2022) The Oklahoman Top Workplaces winner!

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:

• 
  Communicates clearly and accurately.
• Constantly required to both move and remain in a stationary position.
• Must occasionally transport and/or move up to 25 pounds.
• Must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe and assess items, information and objects in an office setting.

Work Environment:

• General office environment; may be eligible for remote or hybrid work locations
• Noise level is usually low to moderate

Additional Information:

This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. The incumbent in this position will be required to follow any other job related instructions and to perform any other job related duties request by any person authorized to give instructions or assignments.

AMR is an Equal Opportunity Employer

Pre-employment drug screenings and criminal background checks are mandatory

AMR offers a full menu of benefits including a matched 401k