Do you want to play a role in global commerce?

As a Real Estate and Customer Experience Coordinator, you will be part of multiple Customer Experience Teams (CETs) that strives to provide outstanding service to customers in over 17 million square feet of industrial buildings in the Central Florida Market. Our customer base is diverse, and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.

What's needed in order to do that:

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs
• Provide logistics support related to move-in, move-outs, showings, and vendor bidding process.
• Manage customer support requests, dispatch to vendors or techs as needed, and follow up with customer contacts
• Maintain customer financial and payment information and provide measurable insights for the CET
• Maintain vendor contracts and payments
• Closely monitor and maintain utility invoicing and payments
• Review invoice coding in accounts payable system to ensure smooth and timely approval process
• In partnership with the CET, identify additional opportunities to serve the customer by understanding Prologis' value-added products and services (Prologis Essentials, etc.)
• Process monthly expense reports
• All other administrative duties as assigned by the supervisor

Tell us if you're ready.

• Requires a High School Diploma or General Education Degree (GED) plus three years' experience in administrative role or related field and/or training.
• Excellent customer service and interpersonal skills. Validated ability to thoughtfully communicate via email with customers, vendors, and internal team members.
• Demonstrated ability to prioritize multiple projects and tasks daily with efficiency and accuracy. Ability to coordinate and organize work assignments to meet timelines.
• Show tact, discretion, confidentiality and good judgment in handling critical and confidential matters and documentation.
• Positive, proactive work ethic and approach.
• Ability to carry out specific oral and written instructions.
• Meticulous attention to detail and accuracy.
• Execute responsibilities urgently and follow-through.
• Ability to collaborate with operations, accounting and leasing team members to complete various projects and assignments.
• Ability to use computer software and web-based applications. (e.g., Salesforce, Yardi, Peoplesoft).
• Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.