Customer Experience Trainer - Columbia, South Carolina
Customer Experience Trainer - Columbia, South Carolina
Teleperformance USA
Columbia, SC
Job ID : 2f6f6942476b373655664a5955446b7936673d3d
Job Description :
POSITION SUMMARY
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
- Coordinate new hire, progression and enhancement training.
- Train new and existing employees on client projects emphasizing customer confidentiality and security.
- Develop non-classroom communication and training materials.
- Assess individual participant and class performance.
- Participate in minor client interaction including effective curriculum feedback and client visits.
- Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
- Thrive as a team player in a fast paced, high energy, change oriented environment.
- Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
- Perform other related duties and assignments as required and assigned by supervisor or manager
- Six months previous Customer Service Experience.
- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
- Requires solid organizational, administrative, leadership and time management skills.
- Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
- Must have a keen sense of attention to detail, taking the initiative.
- Must be enthusiastic and comfortable speaking in front of large groups of people.
- Patience with various types of learners.
- Skilled in determining why and how tasks should be handled to effective completion.
- Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
- Excellent written and verbal communication skills.
- Prior training curriculum development (instructional design) experience preferred.
- Must have availability to work various shifts influenced by current business needs.
- College degree preferred or equivalent work experience required.
- High school diploma or GED required.
- Must pass background and drug tests.
Being One of Our People
Teleperformance is an Equal Opportunity Employer
Company Details :
Name : Teleperformance USA
CEO : Daniel Julien
Headquarter : Paris, France
Revenue : $100 to $500 million (USD)
Size : 1001 to 5000 Employees
Type : Company - Private
Primary Industry : Telecommunications Services
Sector Name : Telecommunications
Year Founded : 1978
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Details
: Columbia, SC
: 29514 - 46031 USD ANNUAL
: Today
