As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martin's top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of mission critical interconnect solutions. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, and installation to logistics management.

Job Overview:

The Customer Service Representative is the primary interface between kSARIA's Government Contracting customers and the internal organization after a contract has been initiated. The Customer Service Representative will effectively communicate the status of the contract to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.

Position Profile:

• Field incoming customer requests for order and contract status and provide responses via written correspondence and telephone contact.
• Enter customer orders and confirm order receipt and delivery dates with customers
• Manage various customer portals and monitor the portals for incoming orders
• Monitor and complete all representations and certifications (reps & certs) required by our customers
• Maintain individual project financial status and initiate required contract actions based on project physical progress and financial milestones
• Serve as a member of the Project Management Office (PMO)
• Work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and schedule expedites.
• Effectively manage the contract review and sign-off process
• Other duties as they arise to support the outside sales group

• This position requires a minimum of one year of experience in Government Contracting as well as experience with Government Contracting Accounting Software (Deltek Costpoint or similar)
• Experience operating in a Project Management environment and understanding of the full Project Management life cycle
• Ability to work independently and have highly professional verbal, writing and interpersonal skills
• Effective collaboration skills
• Extremely tenacious and relentless to closeout customer required actions as timely as possible
• Comfortable with exposure to highly confidential information
• Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization
• Strong Excel, Word, PowerPoint and Microsoft Office skills
• Willingness to learn other software tools to continue to progress professionally
• Must have previous experience in a Customer Success role
• Highly professional and mature attitude
• Extremely organized with high attention to detail
• Experience with ERP systems in a project management environment preferred.
• Experience and familiarity in US government contracting FAR requirements and business terms andconditions preferred.
• US citizenship or permanent resident status is required.
• 4 yr college degree or equivalent experience preferred.

Employee Benefits

kSARIA offers its employees a comprehensive benefits package including the following:

• Health insurance
• Dental insurance
• Vision insurance
• Group Term Life and Long-term Disability
• Supplemental Benefit Plans
• Personal Time off
• 401 K retirement plan

kSARIA is an Equal Opportunity Employer/Disabilities/Veterans

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