Job Title: Customer Service Representative (B2B)

Action Group Staffing is currently seeking experienced Customer Service Representatives to fill openings in the South Dallas area near DeSoto.

Requirements:

• Basic knowledge of accounting principles (QuickBooks, Enterprise, All Orders)
• Bachelors in Business Management or related fields, or field experience preferred.
• High school diploma required.
• Ability to build strong internal/external business partnerships
• Ability to communicate with a diverse audience at various levels.
• Experience with domestic and import logistics strongly preferred.
• Experience with import/export strongly a plus
• High level proficiency with Microsoft Excel (pivot tables and v-lookups).
• A minimum of three years of experience in customer service and order processing required
• Strong interpersonal skills; Strong team player
• Experience in wholesale distribution industry a plus
• Pass a background check and drug test.

Pay: $15.00- $17.00 per hour

Responsibilities:

To perform this job successfully, an individual must be able to accomplish the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Support Sales team throughout the complete sales cycle to meet customer needs.
• Respond to customer queries promptly and accurately via phone, email, or letter.
• Process incoming customer orders, returns, and invoice credits.
• Ensure orders are shipped to customers in a timely manner and expedite vendors as necessary.
• Investigate customer problems and find solutions.
• Follow up on custom print requests to ensure they are completed timely and correctly.
• Provide order status update reports to all customers on a weekly basis.
• Create purchase orders for outside vendors.
• Ensure orders are shipped to customers on time and expedite vendors, as necessary.
• Create item codes in the operating system.
• Review and submit artwork to vendors for proofs based on customers’ specifications.
• Follow through on custom item requests to ensure they are completed timely and correctly.
• Organize and inspect samples for shipment to current and potential customers.
• Process receipt of inventory into operating system
• Assist with inventory reconciliation.
• Arrange freight of domestic shipments.

#INDDFW

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Dallas, TX 75232: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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