Customer Support Representative - 1105694
Customer Support Representative - 1105694
DDW Color
Louisville, KY
Job ID : 2f6f6942476b763556664e58566a6f7934773d3d
Job Description :
Works with sales and manufacturing, responsible for setting targets and achieving customer loyalty through consistent, superior, and ever improving customer service. Ensure a full understanding of customer requirements. Coordinates incoming orders with production and shipping
Principle Responsibilities:
Perform work accurately and reliably according to established procedures.- Proper work ethic including being at work when scheduled, arriving to work on time, and being ready to work at the start of the shift.
Customer Service:
- Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.
- Act as a liaison between customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
- Provide support for assigned customers and affiliates to meet order requirements
- Day to day communication with customers, operations and sales.
- Interpret and analyze client schedules and prioritize orders. Resolve issues and handle customer complaints internally and externally.
- Confirm pricing, inventory availability and provide ship date information.
- Arrange transportation with forwarders or shipping / freight team, manage process for dealing with International orders, including inspection and shipping documentation requirements where relevant.
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manager customer expectations.
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.- Provide coverage and support accounts for other team members as necessary.
- Properly identify the right communication method based on the sense of urgency and issue.
- Knows how to diffuse a difficult situation and get resolution with the customers.
- Identify opportunities for improvements in customer care.
- Work with sales team on pricing, credit terms, and customer requirement updates
Work Environment/Safety
Promotes mutual respect, keeps workplace clean and safe, supports safety programs.
Quality
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Communication
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Sales Team Support
Shares information with manager and team, works as part of a team, works with other departments, follows company policies and values, balances short- and long-term goals.
Sense of Urgency
Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
Skill Requirements:
Bilingual English/Spanish
- Excellent verbal and written communication skills
A self-starter with can-do attitude
Capable of handling detailed work accurately
Ability to prioritize and meet deadlines
Demonstrated understanding of Incoterms, transportation and logistics terminology
Basic inventory management knowledge
1-2 years in Customer Support role
Microsoft Office Expertise
Ability to work between the hours of 8:00 AM to 5:00 PM
Benefits:
Medical
- Dental
- Vision
401k
Profit Sharing
Paid Holidays
- Paid Vacation
Company Details :
Name : DDW Color
CEO : Ted Nixon
Headquarter : Louisville, KY
Revenue : $5 to $25 million (USD)
Size : 51 to 200 Employees
Type : Company - Private
Primary Industry : Food & Beverage Manufacturing
Sector Name : Manufacturing
Year Founded : 1865
ohsreunions.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ohsreunions.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ohsreunions.com is the ideal place to find your next job.
Details
: Louisville, KY
: 33992 - 46356 USD ANNUAL
: 181 days ago
