If you are result-oriented, and client-focused, possess strong technical and mechanical aptitudes and enjoy troubleshooting and programming then this is an ideal position for you. Come to work every day to experience different challenges, new opportunities, and continual exposure to the latest technologies.

What you would do in this role

• Responsible for providing on-site service for our clients on Access Control (Card Access), CCTV (Video Surveillance), Intercom, Network infrastructure, PA Systems, and other PC-based Systems.
• Provision new workstation and servers including needed security application.
• Install system upgrades to enhance system functionality and maintain high availability.
• On-site service visits to set up new systems and troubleshoot and repair existing systems.
• Utilize industry knowledge, manuals, tech support, and subject matter experts (coworkers) to identify the source of the issue that the client is experiencing and work to resolve it.
• Read and interpret blueprints and wiring diagrams, understand basic electrical theory and circuits.
• Break down complex system to understand and locate issues base on the software hardware and client reports.
• Responsible for integrating security systems and implementation of new software and products.
• Develop meaningful relationships with clients and maintain open communication via in-person, phone, video call, and email.
• Report the results of work performed, problems encountered, and client dissatisfaction in the form of prompt written service reports.
• Assist in training other personnel and the client in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Make recommendations for product improvements that affect operation and reliability.
• Remain up to date on industry standards and technological developments.
• Responsible for periodic
• Perform other duties as assigned.

How you would stand out

• Quality communication – overcommunicate progress, needs, and changes to team members, partners, and clients to ensure all parties are in the loop and experience no surprises.
• Resourcefulness - produce creative solutions to solve pain points and problems for clients; get satisfaction from solving mysteries through troubleshooting, research, root cause analysis, etc.
• Dedication & passion – be a champion of the SecurAlarm culture and fully invested in creating a phenomenal experience for clients and team members.

Why Join Us?

We want to invest in your success!

SecurAlarm is a family business focused on supporting our team, building leaders, and promoting creative thinking to get things done. We invest in talent and create an environment for people to grow. Our entrepreneurial spirit is the energy that drives us to be a leader in integrated security solutions in West Michigan. Our dedication to providing comprehensive solutions for organizations' most significant risks has set us apart in the security industry. Come to work each day knowing that what you do matters and protects our clients so they can take care of business.

Requirements

• Be able to work a flexible schedule to meet client needs.
• Experience with Microsoft Office suite (Word and Excel)
• Strong written and verbal communication skills.
• The ability to work independently on multiple issues.
• Ability to call and interpret manufacturer technical support for product support.
• Authorization to work in the United States.
• A valid driver's license, can drive company vehicle, and be insurable under fleet policy.
• Be able to pass background screening and drug test (including marijuana) as our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring.
• Be able to see, hear, speak, and write clearly to communicate with team members and/or other clients.
• Be able to lift and carry up to 75lbs.
• Manual dexterity for reaching, climbing, and lifting of small to large objects, and operating construction equipment.

SecurAlarm is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified team members without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where team members are treated with respect and dignity.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Grand Rapids, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• REST: 1 year (Preferred)
• Java: 1 year (Preferred)

Work Location: One location

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