Pioneer Communications is seeking an Infrastructure Support Analyst for our rural telecommunications company located in Southwest Kansas.

JOB DESCRIPTION

Responsible for aiding in analysis, design, installation, configuration, maintenance, and repair of network hardware, server infrastructure and application components. Performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction. Provides direction, information, and recommendations regarding server configurations, network design, and installations.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Broad knowledge for support of Windows Server environments

· Broad knowledge for support of Microsoft Azure Active Directory and Office 365

· Broad knowledge for support of Virtualization technologies

· Broad knowledge for support of Local Area Networks and Wide Area Networks

· Broad knowledge for support of Wireless Local Area Networks

· Broad knowledge for support of Internet and related technologies (DNS, IP Routing, DHCP, etc.)

· Broad knowledge for support of Switching environments (RSTP, VLAN, etc.)

· Managing assigned projects and program components to deliver services in accordance with established objectives.

· Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.

· Troubleshooting malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.

· Any other duties as assigned by management.

JOB QUALIFICATIONS:

· Technical, analytical, and interpersonal skills required.

· Knowledge of currently supported Windows Operating Systems

· Knowledge of currently supported Linux Operating Systems

· Knowledge of Cisco and/or Juniper Operating Systems

· Ability to communicate in an understandable, polite, and friendly manner, both written and verbal

· Strong organizational skills and ability to multi-task in a small business environment

· Must hold a valid driver’s license with no restrictions and possess reliable transportation.

· The ability to bend, squat, crawl or climb 75-95% of the time and lift up to 100 pounds.

· Availability in response to needs of the customer for installation, maintenance, and equipment malfunctions.

A valid and insurable driver’s license along with a clean drug screening and background check are all required. Pioneer offers a generous compensation package including competitive pay, medical and dental options along with retirement, savings, life insurance, long term disability, and other benefits within the service area. To apply or learn more about us, visit our website at www.pioncomm.net.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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