Current licensure according to Medicare guidelines to practice in state of operation. Carry out social evaluations, including family dynamics, caregiver

Client Contacts: Contacts are typically within own department and occasionally outside own organization. Excellent customer service and telephone skills.

Present drink menus, make recommendations, and answer questions regarding beverages. They are independent workers, consummate customer service professionals,

Identify opportunities for improvement such as gaps in existing functionality, troubleshooting, process automation and driving the development/implementation

Responsible for answering and logging calls and documenting tickets with the proper notes through client ticketing systems.