ValueHealth Benefit Administrators (VHBA) is a nation-wide health insurance Third Party Administrator and reigning leader in the development and administration of custom benefits solutions and value-based contracting.

Are you highly energetic and self-driven with a passion for people? Bring your passion for helping others, willingness to learn, and we will coach, mentor and train you on job specific functions as well as the healthcare industry.

The position location will be in Great Bend, KS or Wichita, KS and is open to a future hybrid work environment.

As a Member Experience Representative – Customer Service on the Member Experience Team, you will:

What you will do

Specific responsibilities include, but are not limited to the following:

· Assist members and providers by accurately providing healthcare benefits and claims related information

· Maintain strong relationships with clients while resolving questions, calls, and claims efficiently (primarily over the phone) in a fast-paced office environment

· Rely on your problem solving, decision-making, and multi-tasking skills to resolve a high volume of health plan benefits and claims inquiries

· Possess a drive to provide excellent customer service

· Input precertification information

· Troubleshoot incoming calls, customer correspondence, mail, and faxes

The Experience You Will Bring

Requirements:

· High School Diploma or equivalent

· 2+ years’ experience in customer service

What will put you ahead

Preferred requirements:

· Proficiency with Word, Excel, and Adobe Acrobat

· Basic accounting skills

· Familiarity with medical terminology, ICD-10, and CPT codes

· Bilingual

A successful candidate will have the following attributes:

· Ability to work in a team environment

· High level of personal integrity and ability to maintain confidential information

· Excellent oral and written communication skills and attention to detail

· Strong organizational skills

· Sense of urgency which drives results

· Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization

· Demonstrated problem solving and critical thinking skills

· Demonstrated ability to work with minimal supervision

· Dependable and capable of multi-tasking

· Innovative mindset

Meet the reigning authority on self-funded health insurance, third party administration, and value-based contracting and reimbursement. Since 1995, ValueHealth Benefit Administrators has built and administered countless health benefit programs, covering thousands of lives across the U.S. with strategic solutions and targeted, cost-saving plan options.

At VHBA, we challenge the status quo to find new ways to create value for our customers and society. Compensation ranges are an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

Equal Opportunity Employer, including disability and protected veteran status.

This employer uses E-Verify.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Great Bend, KS 67530: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: Hybrid remote in Great Bend, KS 67530

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