POSITION OVERVIEW

Black Diamond Paver Stones & Landscape, Inc. is looking for an in-office Construction Operations Manager with a General B License from the CSLB to manage the company’s overall construction and installations efforts. Reporting to the CEO, the Operations Manager manages the operations team, ensures all projects are completed in a timely and efficient manner and budgets are met, and will help scale the organization for growth.

POSITION RESPONSIBILITIES

• Manage the overall construction and installation activities at Black Diamond Paver Stones & Landscape, Inc.
• Manage the day-to-day Coordination and Field Operations teams, ensuring approved Standard Operating Procedures are followed
• Evaluate current operations and recommend changes to increase efficiency
• Monitor and enact practices to ensure monthly Installed Revenue Budgets are met
• Work with Operations Management to achieve departmental success and achieve all gross profit goals
• Must effectively and professionally communicate with end clients in updates, project questions, timelines, conflict resolution, and installation expectations
• Proactively track and help to ensure customer satisfaction for all projects
• Reconcile and approve crew invoices
• Work with their team to provide installation and service forecasts
• Ensure Preliminary Gross Profit, Purchase Orders & Scheduling are executed properly
• Recruit and assist in the training of new and existing crews
• Develop and maintain quality control monitoring and methods in measuring each installation team’s performance
• Develop and maintain best in industry installation practices for all installations lines
• Lead, manage, and mentor the operations team
• Develop strong relationships with all vendors in securing best opportunities for the company
• Develop department, team and individual KPIs
• Manage the day to day operations of the Operations department
• Create, maintain and update various operational reports to the CEO
• Work with the CEO to evaluate and consistently improve operational efficiencies
• Negotiate final payments and settlements with escalated clients
• Provide and present construction educational resources to Project Design Specialists as needed

REQUIREMENTS

• Current General B license from the CSLB
• Experience in the hardscape/landscape industry with product and procedures knowledge
• Effective communication, decision-making and problem-solving skills
• Experience in the direct supervision, recruitment, training and development of others
• Strong leadership skills with the ability to create and cultivate a positive team environment
• Present a professional image with both demeanor and written and verbal communication skills
• Working knowledge of paver stone installation, block walls, drainage, landscaping, etc.
• Experience working directly with clients in a customer service capacity
• Ability to create basic construction drawings and interpret landscape drawings
• Knowledge of encroachment and building permitting
• Must have expert knowledge of of MS Office, Google Docs, Gmail, and be computer literate and savvy
• Minimum of 5 years managing a large multi-dimensional organization
• Preferred: ICPI Certified and English/Spanish bilingual
• Must be able to work onsite in the San Jose, CA office

EDUCATION:

• BA/BS degree with applicable major or equivalent. Master’s preferred.
• Current General B license from the CSLB.

COMPENSATION

Base pay is $90,000-$120,000 annual with performance bonuses available. In addition, Black Diamond provides medical, dental and vision benefits for full time employees; paid vacation, holidays and sick time; and a 401(k) Plan with a company match.

COMPANY OVERVIEW

Family owned and operated since 2004, Black Diamond has an A+ Rating by the BBB and over 2600 5-Star reviews. As the industry leader, our mission is to provide an exceptional client experience by having our family of experts create custom dreamscapes with a commitment to professionalism, quality, value and customer service.

Visit http://blackdiamondlandscape.com/ for more information.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Jose, CA 95125: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a current General B License from the CSLB?

Experience:

• management: 5 years (Preferred)

Work Location: One location

ohsreunions.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ohsreunions.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, ohsreunions.com is the ideal place to find your next job.