At Your Service Plumbing and Drain Cleaning is seeking a highly confident, well organized, committed to growth Service & Training Manager. Must have a minimum of 10+ years in plumbing experience and 3+ years in management experience. Seeking real go getters with a winners attitude. (See additional qualifications below)

Who are we?

We are a family owned and operated company since 2012.Externally,We are growing the business through immense focus on the customer experience. Internally, we take our relationship with our team members very seriously. At Your Service Plumbing is committed to our team members and is dedicated to cultivating an environment of happiness and appreciation. Having a GREAT attitude is of the upmost importance to our entire team. We like to come to work in a happy environment. We have a lot of fun together throughout the year but we also work hard together. CARE is our core value!

Duties and Responsibilities:

• Works closely and communicates with install coordinator and manager, dispatch, and customer service reps for optimal customer experience.

• Monitors performance of field technicians and advises them on necessary improvements through one-on-ones and riding along to customer jobs. Works with HR in evaluation process, compensation, and related activities.

• Reviews and approves invoices, timecards, curbside feedback and option sheets.

• Troubleshoots customer issues and/or complaints.

• Serves as a technical back-up for field technicians when necessary.

• Maintains assigned vehicle relative to cleanliness and assessment of hazards/need for repairs.

• Participates in operations and leadership meetings. Participates in and contributes to leadership activities; shapes company culture by carrying out values, ethics and integrity.

• Creates and executes weekly training with technician team.

• Participates in recruitment and selection process.

• Develop a proven track record in sales.

Integrates sales strategies and process across technician team.

• Trains technicians how to establish customer rapport to sell the right products and services.

• Understand sales criteria and holds team accountable for exceeding revenue goals.

• Ability to inspire and lead others to attain company goals.

• Highly organized with exceptional follow-through abilities.

• Strong verbal and written communications.

• Quick, sound decision-making abilities.

• Ability to build trust and demonstrate empathy.

• Excel in a fast-paced, goal-driven environment.

• Excellent interpersonal and customer service skills.

• Ability to operate or to quickly learn a variety of communications systems.

• Performs other duties as assigned.

Service Manager experience:

• 3+ years in management

• Punctual and committed to regular attendance

• Highly motivated, self-starter who is flexible and has a positive attitude

• Knowledge of plumbing codes and plumbing standards

• Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology to include iPhones, iPads, Androids, etc. • Computer and typing proficient, 40+ wpm

• Good physical health with the ability to lift up to 40 pounds

• Be innovative and help to implement systems that benefit the team of employees and At Your Service Plumbing.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Myrtle Beach, SC: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)
• Journeyman Plumber (Preferred)
• Master Plumber (Preferred)

Work Location: One location

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