The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Job Summary:
Unexpected events are often unnerving. So, it takes someone special to put the pieces back together for our customers.
This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Property Inside Appraisal Claims Service Leader and be part of our dynamic team!
As a Claims Service Leader, you will lead direct reports in helping them achieve exceptional performance of your business unit’s processes. You’ll be in charge of encouraging positive behaviors and initiatives in support of the Claims Compass to your staff. A day in the life of an Inside Appraisal Claims Service Leader

Lead a team of inside appraisal adjusters managing and resolving claims in multiple jurisdictions
Empower staff to empathically meet the needs of their customers by providing them exceptional customer service their claims process.
Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results, and processes.
Support continuous development to assist the employee in pursuing their career goals
Lead staff effectively using various performance management techniques including checkpoints, goal setting, and PDS’s.
Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
Make quick, confident decisions and re-evaluate as new information comes in
Follow company, state, and federal compliance rules and regulations while ensuring compliance across business unit.
Address training needs in business unit and provide coaching and mentoring continuously
Problem solving and contributing to team goals by sharing ideas and opinions
Calibrate and partner with other leaders within the organization to drive results and move claims to closure
Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually

You're a great match for this role if you:
Have knowledge and experience in Property Appraisal claims in multiple jurisdictions.
Work with business partners to provide clear expectations and excellent results ↵
Have prior experience working in or leading a group of staff in property
Have 3 years prior experience using Xactimate estimating software. (Level 3 certification preferred)
Can work on complex assignments and apply analytical problem solving methods
Are skilled in negotiations and/or arbitrations and can teach others
Work in continuously improving processes and procedures and encourage the same with your staff
Value providing an effortless customer service experience
Are organized and able to multi-task in a fast-paced environment
Are known for being organized and accountable
Are known for clear and professional communication – both written and verbal
Have a bachelor’s degree and/or prior leadership experience
Being bilingual and/or having prior military experience is a plus
What's in it for you?
Competitive salary
Company vehicle
Generous Paid Time Off
Medical, Dental, and Vision coverage
Company-matched 401(k) and company-funded pension
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and engaged
Impactful work by serving customers and the community in times of need
Recognition and advancement opportunities
Learn more about Allstate benefits @ https://allstategoodlife.com Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $90,000.00-$122,800.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .
Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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