Ring Companies

Job Title: Quality Systems Manager

Company Ring Container Technologies Reports to Plant Manager

All production, maintenance and

Location Plant Supervises warehouse employees as it relates to quality and food safety.

Department Operations Travel 10%

Job Purpose

To develop and ensure effective implementation of the plant’s quality and food safety management systems in accordance with product specifications, regulations, and the plant’s chosen third-party food safety standards, either
Safe Quality Food (SQF) or British Retail Consortium (BRC).

Key Responsibilities and Duties

1. Maintain a controlled Quality Management System (QMS) consisting of detailed policies and procedures supporting the corporate quality policy; federal, state, and local regulatory requirements; and food safety/defense guidelines to administer and document standardized practices in all aspects of plant operations.

• Coordinate an annual QMS review to ensure employee compliance to policies, that policies and procedures reflect current practices and requirements, and to identify issues and trends with any related systems and policies/procedures.
• Ensure effective implementation of all related policies, procedures, and systems.
• Maintain and review all applicable records.
• Lead a quality and food safety committee to assist in implementation, review, and training of the

QMS.

2. Develop and implement food safety, food defense, and quality systems to ensure compliance with federal, state, and local government regulatory food safety requirements and Safe Quality Foods Institute
(SQFI) or British Retail Consortium (BRC) standards.

• Serve as the Food Defense and HACCP Coordinator, and where applicable, as the primary SQF

Practitioner.

• Train employees in food safety requirements and related policies.
• Lead the HACCP team and manage the written HACCP plan which effectively identifies, minimizes and/or eliminates potential food safety and food defense hazards.
• Maintain a material traceability system, including performing semi-annual Mock Recall exercises.
• Review and maintain documentation related to quality and food safety activities.
• Where applicable, maintain UNDOT hazardous material training and certification.

3. Perform and/or coordinate internal audits at scheduled and regular intervals:

• Audit quality system documentation and data daily for accuracy and completion.
• Audit the entire facility routinely to ensure compliance with food safety and food defense requirements; oversee corrective actions and resolution.
• Maintain accuracy, completion and compliance of the Master Cleaning Schedule, Line

Clearance and Sanitation Standards, and Preventative Maintenance Program as regard to food safety.

• Audit pest control documentation and services performed; follow up on opportunities to reduce risk.
• Audit machine process records, and drive for improvement.
• Audit the facility for Essential Glass, Brittle Plastics and Ceramics breakage.

• Audit trailer cleaning/inspection, shipping, receiving, and storage/handling system records and practices for cleanliness, food safety compliance, and proper documentation.

4. Develop, implement, and maintain quality and process control systems, in compliance with corporate quality policies, to ensure product quality meets design specifications and customer expectations.

• Manage testing, inspection, and measurement control plans for product and inline inspection equipment; train production personnel in testing/measurement methodology.
• Ensure that plant-applicable product and packaging specifications and drawings are current and accurate in the corporate Specifications System.
• Review, evaluate and communicate Statistical Process Control (SPC) and Statistical Quality

Control (SQC) data for consistency, accuracy and compliance to internal standards, customer specifications, and control plan requirements.

• Coordinate resolution of quality issues with plant personnel; communicate out of specification conditions to the production personnel and the management team.
• Implement nonconforming control to ensure that all plant personnel can identify product and materials for rejection, rework, etc., and to ensure that all customers receive product that meets the customers’ standards; provide timely disposition for nonconforming materials.
• Lead multi-disciplinary teams to conduct effective problem solving to solve production and quality issues; train personnel in appropriate problem solving methodologies (SPC, Cause

Mapping, 5-Whys, 8-D analysis, DMAIC, etc.).

• Enact the CQV protocol as required for new or revised equipment, molds, and processes; ensure capability and quality meets approval for production and shipment.

5. Maintain C.A.T. stations and NWA Quality Monitor/Analyst applications on local computers.

• Maintain measurement instrument accuracy and ensure the proper instruments are available for all product testing.
• Calibrate instruments as necessary and document all calibration and repairs.
• Perform Gage R&R Studies as needed.

6. Utilize the corporate Complaint System to track and resolve customer complaints in a timely manner.

• Document customer complaints in the corporate Complaint System; follow up with updates in a timely manner.
• Communicate customer complaint details and corrective actions to customers and plant personnel.
• Lead multi-disciplinary teams to investigate customer complaints; provide assistance with immediate corrective action and long term preventative action; utilize effective cause mapping to determine causes and solutions.
• Evaluate the effectiveness of complaint corrective actions and identify trends of customer complaints and internal nonconformance.
• Proactively coordinate, participate in, and document Customer Based Improvement Team

(CBIT) meetings to build rapport.

• Collaborate with suppliers to maintain and improve raw material and packaging quality.

7. Responsible for continuing/implementing the Ring Family Culture in the facility.

• Employees are the first priority, production is secondary.
• Welcome employees to the plant every day inquiring about their personal lives and showing that Ring cares about our employees.
• Participate in pre-shift meetings to explain the day’s needs and concerns and emphasize the importance of safety, not only for the individual but for everyone in the plant.
• Manage by walking around during the shift initiating conversations with questions regarding the well-being of the employee.
• Catch someone doing something well and praise. Recognize their efforts.
• Understand that all employees are people and all of us have challenges. Search for the reason behind the issue, actively listen and resolve to the benefit of all.

8. Responsible for leading and supporting employee engagement initiatives.

• Conduct focused walks semi-weekly through the plant to engage with the employees.
• Utilizing active listening skills, ask probing questions that encourage employee input on issues or opportunities related to safety, quality, performance, goals, scheduling, teamwork, etc.,
• Note opportunities for improvement and potential solutions based on employee input.
• Develop strategies that all for employee led teams to implement or ‘try’
• Provide ongoing feedback to employee led teams and support efforts that lead to improved results, even during times of initial failure.
• Celebrate wins and recognize employees participating on successful teams.

Experience, Educational and Technical Qualifications

The Quality Systems Manager position requires a minimum of 3 years’ experience in a quality or food safety professional role in a manufacturing environment. Knowledge of SPC, SQC, metrology, problem solving, internal auditing, HACCP, Good Manufacturing Practices, and food safety audit certification (such as AIB, BRC, or SQF) is desired. He/she must possess strong computer skills, professionalism, self- motivation, attention to detail, and the desire and focus to improve the business. A four-year college degree and experience in food packaging or food processing is preferred.

Key Job Performance Measures

• Maintain compliance of HAACP, foreign material contamination prevention policy and pest control plans
• Maintain food safety certification
• Effectively track all SPC data and communicate process performance
• Ensure effective follow-up and implementation of corrective actions from customer complaint system

Ring Career Track Job Band
Individual Contributor

Core Competencies Additional Competencies

• Drive for Results Action Oriented
• Customer Focus Informing * Total Work Systems Peer Relationships

• Self-Development Technical Learning * Ethics and Values Learning on the Fly

• Integrity and Trust Functional/Technical Skills * Problem Solving

• Decision Quality
• Standing Alone
• Organizing

• Attention to detail

Abilities Required

• Read, write and understand English
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively and to handle other tasks as assigned.

Physical Activity Required:

Climbing: Ascending or descending ladders, stairs and equipment, using feet and legs and/or hands and arms. Needs good body agility.

Stooping: Bending body downward and forward by bending spine at waist. This requires the full use of the lower extremities and back muscles.

Crouching: Bending body downward and forward by bending legs and spine.

Reaching: Extending hand(s) and arm(s) in any direction.

Standing: Standing for sustained periods of time.

Walking: Moving over long distances to accomplish tasks.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Grasping: Applying pressure to an object with the fingers and palm.

Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin.

Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm.

Talking: Expressing or exchanging ideas by means of the spoken word. This includes activities where detailed or important spoken instruction must be conveyed to other workers accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds with no less than 40 dB at 500 Hz, 100 Hz, and 2000 Hz with or without correction. Able to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machine parts.

Repetitive Substantial movements of the arms, hand and/or fingers.

Motion:

Vision: Must be able to prepare and analyze data and figures. Eye sight capable of seeing small defects at distances close to the eyes.

Exertion: Medium Work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to

10 pounds of force constantly to move objects.

Environmental Working Conditions:

• The worker is subject to both inside and outside environmental conditions.
• The worker may be subject to extreme heat. Temperatures above 100 for periods of more than one hour.
• The worker is subject to noise.
• The worker is subject to vibrations. Exposure to oscillating movements of the extremities or whole body.
• The worker is subject to being exposed to moving mechanical parts, electrical current, chemicals, etc.
• The worker may be subject to atmospheric conditions, i.e. fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils. Air and/or skin exposure to oils and other cutting fluids.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Additional Information

HR Use Only

Exempt/Non-Exempt Status Exempt

Job Code

Last Revised 08/22/2018

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: One location

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