Sales Associate/Customer Service Representative
Sales Associate/Customer Service Representative
TTM Technologies - North America
Stafford Springs, CT
Job ID : 2f6f6942476b2f7a566678585544673136673d3d
Job Description :
Job Title: Sales Associate/Customer Service Representative
Company Intro: TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. TTM Technologies, Inc. is a leading global printed circuit board manufacturer, focusing on quick-turn and volume production of technologically advanced PCBs, backplane assemblies and electro-mechanical solutions as well as a global designer and manufacturer of high-frequency radio frequency (RF) and microwave components and assemblies. We strive for an environment of excellence where you are encouraged to think creatively and innovatively in order to develop a professional future centered on growth and opportunity.
We are passionate about growing our business and place a high priority on team work, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!
Scope:
- The primary job objective is to work with Sales and Program Managers and with internal Engineering, Quality and Manufacturing Customers and assigned External Customers to: coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness that directly affects the customer’s decision to continue to do business with TTM Technologies.
Duties and Responsibilities:
- Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
- Develop and maintain positive relationships with key customer contacts.
- Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
- Enter, follow and manage quotations. Respond to RFQ’s (Request for Quotation)
- Enter, follow and manage customer orders
- Troubleshoot and resolve issues with a sense of urgency.
- Deal directly with TTM Production Control to obtain accurate and timely information.
- Navigate and utilize TTM’s Oracle business system
- Navigate and utilize TTM’s ROQ quoting system.
- Facilitates and attends meetings.
- Manage at least one (1) customer account with responsibilities including:
- Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects.
- Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers.
- Review Customer RFQs and prepares pricing analysis and proposals for processing.
- Recommend pricing and delivery strategies for Customer Quote responses.
- Process customer orders to Order Entry.
- Process customer change orders to Planning and Order Entry.
- Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction.
- Assist Company Controller as needed with Accounts Receivable collection activities.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills:
- Ability to operate basic Microsoft office applications: Word, Excel, and PowerPoint. Travel, prioritize and organize work to follow up on sales opportunities. Give and receive information accurately and provide updates to management regarding the market environment. Maintain a positive and helpful attitude.
- Skill in working with Production, Quote Technicians, Engineering, Quality and Materials to satisfy customer requirements. Skill in representing the company to the customer and the customer to the company.
- Work with little supervision and be able to set own priorities for job functions.
- Ability to communicate effectively by telephone and in group meetings and discussions. Ability to give and receive information accurately.
- Ability to follow directions and procedures accurately; to organize facts and figures; apply basic arithmetic including addition, subtraction, multiplication, division, and averages.
- Attend and/or conduct meetings, explain and/or present information.
- Regular onsite attendance is an essential function for this position.
- Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
Education and Experience:
Education:
- Associate’s degree in Business or equivalent combination of education & work experience. Bachelor’s degree a plus.
Preferred Experience:
- Electronic, PCB and/or assembly production knowledge preferred.
Total Rewards Information
At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.
Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.
Wellness
- Medical, Dental, Vision, including Telehealth support
- Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
- Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)
- Wellness Incentive Programs with company deposits into HSA Account
- Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance
- PTO Program (15 days, annual accrual)
- 8 Company Holidays with an additional 2 floating holidays
- Employee Assistance Program (EAP)
Financial
- 401(k) match program with immediate vesting
- Quarterly Bonus Program
- Referral Bonuses
- Annual compensation review
Development
- Professional development and training opportunities
- Cross training opportunities
- Tuition reimbursement for courses related to TTM’s business – up to $12,000 per year
- Annual performance reviews
Export/ITAR Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Company Details :
Name : TTM Technologies - North America
CEO : Thomas T. Edman
Headquarter : Santa Ana, CA
Revenue : $1 to $5 billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Electronics Manufacturing
Sector Name : Manufacturing
Year Founded : 1978
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Details
: Stafford Springs, CT
: 32133 - 39988 USD ANNUAL
: Today
