This person will be working with a variety of different technologies and will be handling issues both over the phone and via email. The Senior Network and Software Customer Engineer will be responsible for leading the PerfectLaw team to provide excellent service and resolve all technical issues. Manages IT issues and ensures maximum issue resolutions in minimum time.

Responsibilities include but are not limited to

• Works with applicable teams to choose appropriate technology solutions and facilitates complete integration into the company’s Cloud environments
• Supports the administration of Azure Cloud foundations and services
• Documents service and installation actions by completing forms, reports, logs, and records; carries out Cloud services, performance monitoring and Cloud Services performance tuning
• Troubleshoots Cloud related problem areas and issues as needed to resolve operational issues and restore/optimize services
• Supports administration of Cloud services tagging, logging, and, alerting
• Carries out administration and support for cloud backup and recovery services
• Supports automation services and scripting for cloud deployment and migrations
• Collaborates with the appropriate departments to assess and recommend technologies that support company organizational needs
• Identifies and documents vulnerabilities, and manage vulnerability resolution
• Implements architectures based on best practices and compliance with security and corporate guidelines.
• Experience working with Microsoft 365 to include administering users and groups, Azure Active Directory, Exchange Online, Teams, SharePoint, OneDrive, and Office 365 applications.

Qualifications

• Bachelor’s degree or certification in Computer Science, Networking or related field from an accredited college or university preferred
• Two (2) or more years of experience in cloud infrastructure administration, or an equivalent combination of education, certification, training, and/or experience.
• Project Management Experience
• Experience with working with clients in a helpdesk or support position
• Knowledge of Windows Server & desktop network administration
• Microsoft SQL, Office 365 & Microsoft Azure knowledge a plus
• Ability to effectively communicate in technical and business terms, verbally and written
• Ability to prioritize and multi-task in a fast paced, changing environment
• Excellent understanding of Cloud Computing Services including Microsoft 365 and Azure * Knowledge in troubleshooting and supporting enterprise level cloud infrastructure
• Proficient in Networking, MS Office, Windows OS, Mobile devices iOS / Android, Troubleshooting issues and Supporting Applications
• Extensive knowledge of data and network security, internet protocols and communication protocols
• Ability to perform on-call responsibilities and after hour duties as necessary
• Law firm experience of any kind is a plus

If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded!

Job Type: Full-time

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: One location

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