Senior Operations Specialist
Senior Operations Specialist
First Citizens Bank
Raleigh, NC
Job ID : 2f6f6942476b2f39555031585554733434773d3d
Job Description :
The Senior Operations Specialist position coordinates and leads tasks pertaining to Research & Adjustments Operations. Ensures high standards of client service, support, and communication throughout issue resolution. Monitors associate performance and recommends additional training to management. Assists in creating spreadsheets, audit tools, or other references for the work group. Assists management in distributing work, evaluating performance, and training less experienced specialists. Participates in audits and special projects. Resolve discrepancies that may occur in daily transaction processing for bank, including performing electronic entries both internally and between First Citizens and other banks. Backup other functions within the department. Support branches and home office inquiries to resolve issues and perform necessary transactional adjustments. Assists in the identification of process inefficiencies or opportunities for improvement.
*Please note this is a hybrid position (3 days of the week in the office/ 2 days remote)*
Responsibilities
- Service - Handles complex, escalated, or time-sensitive issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.
- Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
- Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
- Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
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Bachelor's Degree and 0 years of experience in Operations or Customer Service OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
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Skill(s): Knowledge of Bank operations and regulatory or legal environments
Company Details :
Name : First Citizens Bank
CEO : Frank B. Holding Jr.
Headquarter : Raleigh, NC
Revenue : $1 to $5 billion (USD)
Size : 5001 to 10000 Employees
Type : Company - Public
Primary Industry : Banking & Lending
Sector Name : Financial Services
Year Founded : 1898
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Details
: Raleigh, NC
: 41164 - 54113 USD ANNUAL
: Today
