Volkswagen of Kirkland, a dealership part of the O'Brien Auto Group, is currently seeking a full-time Service Advisor.

We are looking for a team player who has advising or writing experience, customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.

The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities

Responsibilities Include, But Are Not Limited To:

* Greet customers when they arrive and escort them when they leave

* Advise customers about warranty protections and potential cost savings

* Answer questions about service outcome

* Consult with mechanics about necessary repairs and possible alternatives to expensive work

* Provide customers with necessary problem/solution information

* Manage and oversee the service center's workflow and scheduling

* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

* Attend regular weekly morning meetings

Preferred Qualifications:

* Previous retail sales or customer service experience preferred but not required.

* A charismatic and relatable personality

* Ability to communicate suitably through email, phone, or in person

* A desire and drive to be successful with a positive attitude

Benefits Provided:

* Medical / Dental / Vision

* 401(K) Plan

* Employee Assistance Program

* Paid Training

* Paid Time Off

* Ancillary Benefit Plans

Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling

Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.

Volkswagen of Kirkland is an equal opportunity employer and a drug-free workplace.

Job Type: Full-time

Pay: $80,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift

Ability to commute/relocate:

• Kirkland, WA 98034: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Security clearance:

• Confidential (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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