Service Desk Analyst, Temp
Service Desk Analyst, Temp
Pattern Energy Group LP
San Francisco, CA
Job ID : 2f6f694246557a2b58505657586a6f3237413d3d
Job Description :
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
Headquartered in the United States, Pattern has a global portfolio of more than 35 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.
Job Purpose
Key Accountabilities:
- Responding and resolving desktop support inquiries via our ticketing system, email, or phone (ServiceNow).
- Excellent communication skills are a must (face-to-face, written, and telephone).
- Good organizational skills, able to handle projects and prioritize tasks as they present themselves.
- Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365).
- Hardware Support - troubleshooting, reimaging, and building client machines.
- Mobile Device/Tablet - troubleshooting, upgrading and setup assistance.
- Active Directory Administration - user accounts, security groups.
- Conduct User IT Orientation to go over resources and services.
- SharePoint - site creation, administration, and troubleshooting.
- Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting.
Experience/Qualifications/Education Required
Educational Requirements
Required Work Experience
Additional Requirements
- Able to work flexible and weekend hours
- Able to follow direction, work with the team, and work independently
- Understanding of Asset Management systems such as LANDesk or SCCM
- Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops
Pattern Energy Group is an Equal Opportunity Employer.
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Company Details :
Name : Pattern Energy Group LP
CEO : Michael Garland
Headquarter : San Francisco, CA
Revenue : $100 to $500 million (USD)
Size : 201 to 500 Employees
Type : Company - Private
Primary Industry : Energy & Utilities
Sector Name : Energy, Mining & Utilities
Year Founded : 2009
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Details
: San Francisco, CA
: 31 - 41 USD HOURLY
: 309 days ago
