POSITION SUMMARY
The Service Specialist I serves the Service Center by answering incoming calls from prospects and members to take and fulfill orders, answer inquiries and questions. This entry level position performs basic troubleshooting, handling of general transactions, and answering general questions the member may have regarding hours, location, their accounts, products we offer, etc.

POSITION RESPONSIBILITIES

• Answer member calls along with responding to requests received.
• Provide prospects and members with product and service information.
• Promote products and services to members.
• Update existing member information on applicable programs and systems.
• Identify and escalate priority issues.
• Route calls to appropriate resources for resolution.
• Document all call information according to standard operating procedures.
• Meet individual and team target goals.
• Saturday Availability Required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• English language proficiency required.
• Phone Center experience preferred.
• Financial experience preferred.

KEY COMPETENCIES

• Knowledge of customer service principles and practices.
• Some experience in a call center or customer service environment.
• Possess a high degree of accuracy and attention to detail in work product.
• Excellent data entry and typing skills.
• Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner.
• English language is proficient.
• Able to read, comprehend and analyze general business material, technical procedures, and government regulations.

Verve, a Credit Union is an Equal Opportunity employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Experience
Required

• 1 - 3 years: Call Center Experience Preferred

Education
Required

• High School or better

Job Type: Full-time

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