Join a team that values good culture, team building, career development, and work/life balance. We hire people that are experts in their field and have a passion for what they do. If these values are important to you in your next career, apply today!

This position also offers a Bonus incentives and we would provide relocation assistance to Denver, CO for the right individual!

Responsibilities

Plan, design, document, and engineer Genesys solutions for projects. You will also identify and evaluate new technology for updating equipment, adding capabilities and enhancing existing systems. We will look to you to recommend optimal enterprise communications systems solutions to meet our business' needs. You will perform on-call support and work with Genesys tickets.

Experience

· 8+years of experience in designing or administrating and routing call center environments with demonstrated in-depth Genesys mastery.

· You will have 5+ years of experience in Genesys SIP trunking with carriers and between voice applications.

· You will have 3+ years of experience in Genesys reporting experience, Informart, GCXI or Interactive Insights and Pulse.

· You will have Genesys Engage Cloud Subject Matter Expert experience.

· You’ll have extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing.

· You will need a strong background in Call Center Engineering and Architecture.

· You will have experience with global voice/ call center platform design and administration.

· Oracle SBC design and configuration is a plus.

Job Type: Full-time

Pay: $102,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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